fix problems on MOBI Smart [iphone]

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—— Run into issues on MOBI Smart? Get help pending when official support gets back to you!

MOBI Smart
Info:
company: MOBI Technologies, Inc.
: http://www.mobicam.com
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Updates issue

MOBI Smart requires constant updates

Fix: 1. Enable automatic updates for the app by going to the App Store, tapping on your profile icon, and turning on 'App Updates' under Automati... ⇲
 
Freezing issue

MOBI Smart freezes during use

Fix: 1. Close other apps running in the background to free up memory. Swipe up from the bottom of the screen and swipe away apps you are not usin... ⇲
 
Video issue

Inconsistent video quality

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can lead to poor video quality. 2. Adjust the video quality set... ⇲
 
Notifications issue

Notifications not received

Fix: 1. Check your notification settings for the app. Go to Settings > Notifications > [App Name] and ensure that notifications are enabled. 2.... ⇲
 
Login issue

MOBI Smart logs out unexpectedly

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Clear the app's cache by deleting and re... ⇲
 
Compatibility issue

Poor integration with other devices

Fix: 1. Ensure that all devices are connected to the same Wi-Fi network. 2. Check the app's settings for any options related to device integrati... ⇲

MOBI Smart does not support iPad mode

Fix: 1. Check if the app has an iPad version available in the App Store. If not, you may need to use it in compatibility mode on your iPad. 2. U... ⇲
 
Ads issue

Ads interrupt access to camera

Fix: 1. Check if the app offers a premium version that removes ads. Consider upgrading if this is a frequent issue. 2. Close the ad when it appe... ⇲
 
Permissions issue

Limited functionality without location access

Fix: 1. Go to Settings > Privacy > Location Services and enable location access for the app. 2. If you are uncomfortable sharing your location,... ⇲
 
Audio issue

Audio quality is subpar

Fix: 1. Check your device's volume settings and ensure that the volume is turned up. 2. Test the audio with headphones to see if the issue persi... ⇲

Clicking sound during operation

Fix: 1. Check if the clicking sound is coming from the device's hardware or the app. Test the app with headphones to isolate the issue. 2. Resta... ⇲
 
Settings issue

Cannot override phone auto lock settings

Fix: 1. Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app. 2. If the app has a setting to keep the scr... ⇲
 
Customization issue

Inability to edit patient information

Fix: 1. Check if you have the necessary permissions to edit patient information within the app. Ensure you are logged in with the correct account... ⇲
 
Glitches issue

Motion detection triggers false alerts

Fix: 1. Adjust the sensitivity settings for motion detection within the app. Look for options in the settings menu. 2. Ensure that the camera is... ⇲
 
Installation issue

Requires app reinstallation to function

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲
 
Bugs issue

Playback feature fails to work

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can affect playback. 2. Restart the app to refresh its playback... ⇲
 
Access issue

Inability to access recordings

Fix: 1. Check if the recordings are stored in a specific location within the app. Look for a 'Recordings' or 'History' section. 2. Ensure that t... ⇲
 
Features issue

Temperature reading feature missing

Fix: 1. Check the app's settings to see if the temperature feature needs to be enabled. 2. Ensure that the app is updated to the latest version,... ⇲
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 what users are saying
Good experience
91.1%

Bad experience
4.9%

Neutral
3.9%

~ from our NLP analysis of 3,255 combined software ratings.

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 Private Data MOBI Smart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics