fix problems on DX [iphone]

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—— Run into issues on DX ? Get help pending when official support gets back to you!

DX Mobile Platform OTC
Info:
company: Devexperts LLC
: http://www.devexperts.com/en/company/contacts/contacts.html
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Loading issue

Delays in order placement

Fix: Check for any app updates in the App Store. Developers often release updates to improve performance and fix bugs that may cause delays in or... ⇲
 
Login issue

Inability to log in with web credentials

Fix: Double-check that you are entering the correct username and password. Ensure that there are no typos and that the Caps Lock key is not on. I... ⇲
 
Crashes issue

Crashes during one-click trading

Fix: Make sure your app is updated to the latest version, as crashes can often be fixed in newer releases. Check the App Store for any available... ⇲
 
Customization issue

Limited charting features

Fix: Explore the app settings to see if there are any options to enable additional charting features or indicators. Sometimes, features are hidde... ⇲

No indicators available

Fix: Explore the app settings to see if there are options to enable indicators. Sometimes, these features are hidden in menus. OR Consider usi... ⇲
 
UI issue

Difficult to navigate

Fix: Familiarize yourself with the app by exploring all menus and options. Take notes on where key features are located to improve your navigatio... ⇲

Lack of trade history visibility

Fix: Check the app's settings or account section to see if there is an option to view trade history. Sometimes, this feature is not immediately v... ⇲

Not user-friendly

Fix: Take time to explore the app and familiarize yourself with its layout. Consider creating a cheat sheet for frequently used features to impro... ⇲

Frustrating user experience

Fix: Take time to explore the app and familiarize yourself with its features. Sometimes, a little practice can improve your experience significan... ⇲
 
Settings issue

No option for limit/stop orders

Fix: Check the app's settings or trading options to see if there are any hidden features related to order types. Sometimes, these options are not... ⇲
 
Freezing issue

Unresponsive app

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it respon... ⇲
 
Performance issue

Inconsistent performance

Fix: Ensure that your iPhone has enough storage space available. Low storage can affect app performance. Delete unnecessary apps or files to free... ⇲
 
Compatibility issue

Poor mobile compatibility

Fix: Check if your iPhone's operating system is up to date. Sometimes, compatibility issues arise from using an outdated OS. Go to Settings > Gen... ⇲
 
Slow issue

Slow position closing

Fix: Ensure that you have a stable internet connection when closing positions. A weak connection can lead to delays in execution. OR Try closi... ⇲
 
Account issue

Inability to access account

Fix: Double-check your login credentials for accuracy. If you have forgotten your password, use the recovery option to reset it. OR If you are... ⇲
 
Network issue

Frequent disconnections

Fix: Check your internet connection and switch between Wi-Fi and mobile data to see if one is more stable than the other. OR Consider resettin... ⇲
 
Updates issue

Minimal updates or improvements

Fix: Regularly check the App Store for updates to ensure you are using the latest version of the app, as updates may include improvements. OR... ⇲
 
Support issue

Inadequate support for prop accounts

Fix: Check the app's settings or help section to see if there are any specific options for prop accounts that may not be immediately visible. O... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
86.7%

Good experience
10.8%

Neutral
2.4%

~ from our NLP analysis of 83 combined software ratings.

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 Private Data DX collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics