fix problems on Medicap Pharmacy [iphone]

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—— Run into issues on Medicap Pharmacy? Get help pending when official support gets back to you!

Medicap Pharmacy
Info:
company: Medicap Pharmacy
: http://www.digitalpharmacist.com/support/
: www.medicap.com
Chat with our AI-based Medicap Pharmacy Support
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UI issue

No order history available

Fix: Navigate to the 'Orders' or 'History' section of the app. If you do not see any orders, ensure that you are logged into the correct account... ⇲

Cannot reorder meds without open refills

Fix: Contact your pharmacy directly to inquire about the status of your refills. They may be able to assist you in reordering medications that do... ⇲

Cannot submit refills

Fix: Check if you have any active refills available. If not, you may need to contact your pharmacy to request a refill or a new prescription. O... ⇲
 
Privacy issue

Data erasure issue

Fix: Check if the app has permission to store data on your device. Go to Settings > Medicap Pharmacy and ensure that all permissions are granted,... ⇲
 
Updates issue

No status updates for prescriptions

Fix: Check the app settings to ensure that you have enabled notifications for prescription updates. Go to Settings > Notifications > Medicap Phar... ⇲
 
Search issue

Pharmacy location search fails

Fix: Ensure that your device's location services are enabled. Go to Settings > Privacy > Location Services and make sure it is turned on for Medi... ⇲

Medicap Pharmacy cannot locate local pharmacy

Fix: Ensure that your location services are enabled and that you have a stable internet connection. Check your Wi-Fi or cellular data settings.... ⇲

Poor zip code search functionality

Fix: When searching by zip code, ensure that you are entering the correct format (e.g., 12345 or 12345-6789). OR If the zip code search is not... ⇲
 
Bugs issue

Barcode scanning does not work

Fix: Ensure that your camera permissions are enabled for the app. Go to Settings > Medicap Pharmacy and check that the camera access is allowed.... ⇲

Prescriptions disappear when submitting refills

Fix: Before submitting a refill, take a screenshot of your prescriptions. If they disappear, you can refer to the screenshot for details. OR T... ⇲
 
Messages issue

Verification code not received

Fix: Check your spam or junk email folder if you are expecting an email verification code. Sometimes, these messages can be filtered incorrectly.... ⇲
 
Features issue

No interactive features

Fix: Check for any available updates for the app, as new features may be added in newer versions. Go to the App Store and update if necessary.... ⇲
 
Settings issue

No option to add phone number for notifications

Fix: Navigate to your account settings within the app and look for a section labeled 'Notifications' or 'Contact Information' to add your phone n... ⇲

Inability to change preferred pharmacy

Fix: Go to the account settings in the app and look for a section labeled 'Preferred Pharmacy' or 'Pharmacy Settings' to change your preferred ph... ⇲
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 what users are saying
Good experience
91.3%

Bad experience
6.9%

Neutral
1.8%

~ from our NLP analysis of 437 combined software ratings.

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 Private Data Medicap Pharmacy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info