fix problems on Backroads [iphone]

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—— Run into issues on Backroads? Get help pending when official support gets back to you!

Backroads
Info:
company: Backroads Inc.
: https://www.backroads.com/
: www.backroads.com
Chat with our AI-based Backroads Support
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Updates issue

No ability for trip leaders to update app

Fix: Trip leaders should ensure they have the latest version of the app installed. They can check for updates in the App Store and install any av... ⇲

Backroads fails to update

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent updates from downloading. OR Restart your iPhone and... ⇲
 
Settings issue

Cannot have more than one trip open simultaneously

Fix: To manage multiple trips, consider using a note-taking app or a calendar app to keep track of details for each trip separately, as the Backr... ⇲

Metric toggle does not work

Fix: Check the app settings to ensure that the metric toggle is properly selected. Sometimes toggles can reset after updates. OR If the toggle... ⇲

Inability to print information

Fix: Take screenshots of the information you need and print those images from your photo gallery. OR Copy and paste the information into a doc... ⇲
 
Messages issue

Links only come in email with reservation number

Fix: Create a dedicated folder in your email for all Backroads trip-related emails to easily access links and reservation numbers when needed.... ⇲
 
UI issue

Actual trip dates not displayed

Fix: Check the app settings to ensure that notifications and trip details are enabled. Sometimes, toggling these settings can refresh the informa... ⇲

Outdated interface

Fix: Explore the app settings to see if there are any themes or display options that can be adjusted for a more modern look. Sometimes, changing... ⇲

Difficult to navigate

Fix: Familiarize yourself with the app by exploring all its features and settings. Spend some time clicking through the app to understand its lay... ⇲
 
Loading issue

Maps are always blank

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure they are turned on for Bac... ⇲

Backroads displays nothing after initial use

Fix: Try uninstalling and reinstalling the app. This can often resolve issues where the app fails to load properly after the first use. OR Cle... ⇲
 
Notifications issue

Routes sent right before the trip

Fix: Set a reminder to check your email for route information a few days before your trip to ensure you have everything you need in advance. OR... ⇲
 
Security issue

Shortcut codes required each time

Fix: Keep a note of your shortcut codes in a secure note-taking app or a password manager for easy access whenever you need them. OR If possib... ⇲
 
Bugs issue

Backroads does not accept trip code

Fix: Double-check that you are entering the trip code correctly, as it may be case-sensitive or have specific formatting requirements. OR If t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
50.0%

Bad experience
39.1%

Neutral
10.9%

~ from our NLP analysis of 46 combined software ratings.

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 Private Data Backroads collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics