fix problems on MyMSK [iphone]

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—— Run into issues on MyMSK? Get help pending when official support gets back to you!

MyMSK
Info:
company: Memorial Sloan Kettering Cancer Center
: https://my.mskcc.org/Public/ContactUs
: www.mskcc.org
Chat with our AI-based MyMSK Support
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Crashes issue

MyMSK crashes every 45-60 days

Fix: Regularly update the app to the latest version available in the App Store. Developers often release updates to fix bugs and improve stabilit... ⇲
 
Loading issue

MyMSK fails to open with a reload screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping MyMSK off the screen. Then... ⇲
 
UI issue

User interface is confusing and poorly organized

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲

Navigation is not intuitive

Fix: Take time to explore the app's features and layout. Familiarize yourself with the main sections and their functions to improve your navigati... ⇲

Inability to enter date of birth easily

Fix: Try using the numeric keypad for entering your date of birth, as it may be easier than using the date picker if it is not functioning well.... ⇲

MyMSK lacks a clear and concise layout

Fix: Take time to explore the app and create a personal guide to help you navigate its features more easily. OR Consider providing feedback th... ⇲
 
Downloads issue

No option to download appointments to calendar

Fix: Manually add appointments to your calendar by copying the details from the app and pasting them into your calendar app. OR Check if the a... ⇲
 
Security issue

Face ID and Touch ID features are unreliable

Fix: Ensure that Face ID or Touch ID is enabled in the app settings. Go to Settings > MyMSK and toggle on the biometric authentication option.... ⇲
 
Support issue

Technical support is difficult to reach

Fix: Check the app for any help or support sections that may provide FAQs or troubleshooting tips that can resolve your issue without needing to... ⇲
 
Updates issue

MyMSK updates often break functionality

Fix: Before updating the app, check online for user reviews or forums discussing the latest version to see if others are experiencing issues. O... ⇲

Symptoms section has been removed

Fix: Check if there are alternative sections in the app that provide similar information or functionality regarding symptoms. OR Consider keep... ⇲
 
Notifications issue

MyMSK does not provide notifications for new information

Fix: Check your notification settings for the app. Go to Settings > Notifications > MyMSK and ensure that notifications are enabled. OR Regula... ⇲
 
Compatibility issue

MyMSK is not compatible with Apple HealthKit

Fix: Look for alternative health tracking apps that are compatible with Apple HealthKit and can sync your data from MyMSK. OR Consider using m... ⇲
 
Logout issue

MyMSK requires multiple steps to log out

Fix: Familiarize yourself with the logout process and practice it a few times to make it feel quicker and more intuitive. OR If you find the l... ⇲
 
Slow issue

MyMSK is slow and unresponsive

Fix: Clear the app's cache and data by going to Settings > MyMSK > Storage and selecting 'Clear Cache'. This can help improve performance. OR... ⇲
 
Messages issue

Excessive COVID-19 messages disrupt user experience

Fix: Look for an option in the app settings to disable or minimize notifications related to COVID-19 updates. OR If the messages are persisten... ⇲

MyMSK does not allow easy communication with doctors

Fix: Check if there is a messaging feature within the app that allows you to communicate with your healthcare provider directly. OR If direct... ⇲
 
Settings issue

No option to change password easily

Fix: Check the app's settings for a 'Change Password' option. If available, follow the prompts to change your password. OR If there is no dire... ⇲
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 what users are saying
Good experience
59.9%

Bad experience
29.2%

Neutral
10.9%

~ from our NLP analysis of 202 combined software ratings.

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 Private Data MyMSK collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics