fix problems on StyleSeat [iphone]

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—— Run into issues on StyleSeat? Get help pending when official support gets back to you!

StyleSeat - Salon Appointments
Info:
company: StyleSeat, Inc.
: http://styleseathelp.zendesk.com/home
: www.styleseat.com
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Payments issue

Mandatory credit card requirement for clients

Fix: Communicate with your clients about the necessity of providing a credit card for booking appointments. Explain that this is a standard pract... ⇲

Hidden booking fees

Fix: Review the pricing structure within the app to understand all fees associated with bookings. Make sure to communicate these fees clearly to... ⇲

Inability to remove saved payment methods

Fix: Check the app settings under 'Payment Methods' to see if there is an option to manage or delete saved cards. If not, consider reaching out t... ⇲

High commission fees for stylists

Fix: Review your pricing strategy to ensure that your service rates cover the commission fees. You may need to increase your prices slightly to m... ⇲

No option for PayPal or Apple Pay

Fix: If clients prefer using PayPal or Apple Pay, inform them that they can use these methods outside of the app for payment. You can set up a se... ⇲

Delayed payment processing

Fix: Keep track of your payment processing times and document any delays. If you notice a pattern, consider switching to a different payment proc... ⇲
 
Support issue

Poor customer service

Fix: Document specific issues you encounter and try to reach out through multiple channels (email, social media, etc.) to get a response. Sometim... ⇲

Automated and unhelpful email support

Fix: When reaching out for support, be as specific as possible in your emails to increase the chances of receiving a helpful response. Include sc... ⇲
 
Settings issue

Lack of stylist rating system

Fix: Encourage clients to provide feedback directly to you after their appointments. You can create a simple feedback form using Google Forms or... ⇲

No-show and late cancellation policy enforcement issues

Fix: Clearly communicate your no-show and cancellation policies to clients at the time of booking. Consider sending reminders before appointments... ⇲

Inability to leave feedback for stylists

Fix: Create a feedback system where clients can send you their thoughts directly via text or email after their appointment. This can help you gat... ⇲
 
UI issue

Inconsistent appointment visibility

Fix: Regularly refresh the app and check your internet connection to ensure that appointments are loading correctly. If issues persist, try loggi... ⇲
 
Updates issue

Frequent updates causing confusion

Fix: Stay informed about updates by following StyleSeat’s official social media channels or website. This can help you anticipate changes and ada... ⇲

Unclear communication about changes in terms of service

Fix: Regularly check the app or StyleSeat’s website for updates on terms of service. Make it a habit to review these changes to stay informed.... ⇲
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 what users are saying
Good experience
98.5%

Bad experience
0.8%

Neutral
0.7%

~ from our NLP analysis of 268,996 combined software ratings.

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 Private Data StyleSeat collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data