fix problems on My IMC [iphone]

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—— Run into issues on My IMC? Get help pending when official support gets back to you!

My IMC
Info:
company: International Medical Center
: https://www.imc.med.sa
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UI issue

Menu bar covers report links

Fix: Try rotating your device to landscape mode. This may adjust the layout and prevent the menu bar from covering links. OR If the issue pers... ⇲

Recent lab tests not visible

Fix: Refresh the app by pulling down on the screen to reload the data. This can help in fetching the latest information. OR Log out of the app... ⇲
 
Compatibility issue

IOS 14 compatibility issues

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for My IMC, and check for updates. OR If the app is st... ⇲
 
Crashes issue

My IMC crashes after receiving OTP

Fix: Check for any pending updates for the app and your iOS. Update both if necessary, as this can resolve compatibility issues. OR Try restar... ⇲
 
Settings issue

Appointment modification option removed

Fix: Check if there is an alternative way to modify appointments, such as through a different section of the app or a web portal. OR If no opt... ⇲
 
Login issue

Login issues on OTP page

Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the issue. OR If t... ⇲
 
Data issue

Missing medical information

Fix: Check if there is a section in the app where you can manually enter or update your medical information. OR If the information is critical... ⇲

Difficulty in accessing medication list

Fix: Try navigating to the medication list through different sections of the app. Sometimes, it may be located under a different tab or menu. O... ⇲
 
Bugs issue

Unrequested appointment cancellations

Fix: Check your appointment history to see if there are any notifications or reasons provided for the cancellations. OR If this continues, kee... ⇲
 
Notifications issue

Lack of immediate notifications for patients

Fix: Check the notification settings in the app. Go to Settings > Notifications and ensure that notifications for My IMC are enabled. OR If no... ⇲
 
Customization issue

No option to enter alternative phone number

Fix: Look for a profile or account settings section in the app where you can update your contact information. OR If this option is not availab... ⇲
 
Messages issue

Verification code not received

Fix: Ensure that your phone number is entered correctly and that you have a good signal. Try resending the verification code. OR If the code s... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
8.3%

Neutral
2.9%

~ from our NLP analysis of 315 combined software ratings.

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 Private Data My IMC collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics
    • Other Data