fix problems on 2nd Phone Number [iphone]

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—— Run into issues on 2nd Phone Number? Get help pending when official support gets back to you!

2nd Phone Number: Second Line
Info:
company: GREEN DYGITAL CONSULTING LLP
: https://2ndline.biz/support.html
: 2ndline.biz
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Messages issue

Messages not received in real time

Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. If you are on Wi-Fi, try... ⇲

Text history disappears after plan cancellation

Fix: Before canceling your plan, take screenshots or export your text history if the app allows it. This way, you can keep a record of important... ⇲

Cannot see sent messages

Fix: Check the app settings to ensure that the 'Show Sent Messages' option is enabled. Sometimes, this feature can be turned off inadvertently.... ⇲

Only sends messages, does not receive

Fix: Verify that your number is correctly set up in the app and that you have not accidentally blocked incoming messages. Check the app's setting... ⇲

Daily limit of 20 messages is misleading

Fix: Review the app's FAQ or help section to understand the limitations of your plan. If you find the information unclear, consider providing fee... ⇲

Texting feature not working

Fix: Restart the app and check your internet connection. If the issue persists, try uninstalling and reinstalling the app to reset its functional... ⇲
 
Payments issue

Requires additional coins or credits for texting or calling

Fix: Review the app's pricing structure in the settings to understand how coins or credits work. If you find yourself frequently needing more, co... ⇲

2nd Phone Number malfunctions after payment

Fix: Try restarting the app after making a payment. If the issue persists, uninstall and reinstall the app to refresh its data and settings. OR... ⇲

Charged for canceled free trial

Fix: Check your subscription status in the app to confirm that the trial was canceled properly. If you see a charge, document it and prepare to d... ⇲

Paid for a number but did not receive one

Fix: Check your account settings to see if the number is listed there. Sometimes, it may take a few moments for the number to be activated after... ⇲
 
Audio issue

Struggles to place calls

Fix: Ensure that you have a strong internet connection, as the app may rely on VoIP technology. If you are on Wi-Fi, try switching to mobile data... ⇲

Calls cut off after 20 minutes

Fix: Be aware of the call duration limit and plan your calls accordingly. If you need to talk longer, consider scheduling a follow-up call. OR... ⇲
 
Support issue

Contact support function does not work

Fix: Try reaching out to support through alternative methods, such as social media channels or community forums where the app is discussed. OR... ⇲

Refund requests ignored

Fix: Keep a detailed record of your refund requests, including dates and any correspondence. This documentation can be useful if you need to esca... ⇲
 
Ads issue

Repeated prompts to rate the app

Fix: Check the app settings for an option to disable prompts for ratings or feedback. This can often be found under 'Notifications' or 'Feedback'... ⇲
 
Notifications issue

No notifications for received texts

Fix: Ensure that notifications are enabled for the app in your device settings. Go to Settings > Notifications > [App Name] and toggle on 'Allow... ⇲
 
Account issue

Unable to get a free number

Fix: Review the app's terms and conditions regarding free numbers. Sometimes, free numbers are only available for specific plans or promotions.... ⇲

Number not recognized on social media platforms

Fix: Ensure that the number is correctly formatted according to the platform's requirements. Some platforms may require country codes or specific... ⇲
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 what users are saying
Good experience
87.9%

Bad experience
8.2%

Neutral
3.9%

~ from our NLP analysis of 2,503 combined software ratings.

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 Private Data 2nd Phone Number collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Primary NumMonthly-US,CA&GB: $9.99 Get all premium features of Primary Number
  2. Talk Now with Calling Number: $6.99 Text and talk now with your 2nd phone number
  3. Primary NumYearly-US,CA&GB: $69.99 Get all premium features of Primary Number
  4. Change number: $14.99 Unlock the power to customize your number!
  5. 2nd Text Number: $1.99 Second phone number for unlimited call & text
  6. Reactivate account: $19.99 Unlock the power to reactivate your Account!
  7. 250 credits : $4.99 Unlock 250 Credits for Calls & Texts!
  8. 850 credits: $14.99 Unlock 850 Credits for Calls & Texts! 
  9. 1800 credits: $29.99 Unlock 1800 Credits for Calls & Texts!
  10. 8000 credits: $79.99 Unlock 8000 Credits for Calls & Texts!