fix problems on Wirex [iphone]

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—— Run into issues on Wirex? Get help pending when official support gets back to you!

Wirex: All-In-One Trading App
Info:
company: Wirex Limited
: https://wirexapp.com/help
: wirexapp.com
Chat with our AI-based Wirex Support
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Payments issue

Funds blocked without explanation

Fix: Review the app's terms of service and any recent notifications you may have received. Sometimes, funds can be blocked due to compliance chec... ⇲

Inability to access funds

Fix: Check if there are any ongoing maintenance or service outages reported in the app or on their social media channels. If the app is functioni... ⇲

Issues with card acceptance

Fix: Double-check that your card details are entered correctly and that your card is supported by Wirex. Ensure that your card has not expired an... ⇲

Inconsistent transaction processing

Fix: Check the transaction history in the app to see if there are any pending transactions. If a transaction is taking longer than expected, it m... ⇲

Inability to send or receive cryptocurrency

Fix: Check if your account is fully verified and that there are no restrictions on your ability to send or receive funds. Ensure that you are usi... ⇲
 
Bugs issue

Poor app functionality

Fix: Ensure that you are using the latest version of the Wirex app. Go to the App Store, check for updates, and install any available updates to... ⇲
 
Freezing issue

Frequent account freezes

Fix: If your account is freezing frequently, try logging out and back in, or uninstalling and reinstalling the app. This can help reset any tempo... ⇲
 
Support issue

Limited communication options

Fix: Explore all available communication options within the app, including any chat features or help sections. Make sure to check if there are an... ⇲
 
Account issue

Lack of transparency in account status

Fix: Regularly check the app for updates on your account status. Look for any notifications or alerts that may provide information about your acc... ⇲

Difficulty in submitting required documents

Fix: Ensure that you are following the specific guidelines for document submission, including file formats and sizes. Use a scanner or a high-qua... ⇲
 
Ads issue

Spam promotional emails

Fix: Check the app settings for any options to manage your email preferences. You may be able to unsubscribe from promotional emails directly thr... ⇲
 
Crashes issue

Problems with app stability

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates and install them if... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app and familiarize yourself with its layout. Look for any tutorial or help sections that may provide guidance... ⇲
 
Customization issue

No option to hide unused cryptocurrencies

Fix: Check the app settings to see if there is an option to customize your dashboard or hide certain assets. Some apps allow you to manage the vi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
65.1%

Bad experience
30.7%

Neutral
4.2%

~ from our NLP analysis of 742 combined software ratings.

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 Private Data Wirex collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics