fix problems on Franklin Templeton [iphone]

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—— Run into issues on Franklin Templeton? Get help pending when official support gets back to you!

Franklin Templeton® U.S.
Info:
company: Franklin Templeton Investments
: https://www.franklintempleton.com/investor/our-firm/contact-us
: www.franklintempleton.com
Chat with our AI-based Franklin Templeton Support
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Payments issue

Inaccurate transaction listings

Fix: 1. Refresh the transaction list: Pull down on the transaction screen to refresh the data. This may correct any discrepancies. 2. Check your... ⇲
 
UI issue

Low effort design

Fix: 1. Explore alternative apps: If the design is not meeting your needs, consider using other financial apps that may offer a more appealing in... ⇲

Font size too small

Fix: 1. Adjust iPhone text size: Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text size. 2. Enable Bold T... ⇲

Not user friendly

Fix: 1. Explore tutorials: Look for any tutorials or guides within the app that can help you understand how to navigate it better. 2. Practice u... ⇲
 
Compatibility issue

iPad app not optimized

Fix: 1. Use the iPhone version on iPad: If the app is not optimized for iPad, you can still use the iPhone version by downloading it from the App... ⇲
 
Account issue

Account setup issues

Fix: 1. Double-check your information: Ensure that all the information you are entering is correct and matches your official documents. 2. Resta... ⇲

Limited account details view

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may include expanded features. 2. Explore all sections: Nav... ⇲
 
Network issue

Rate limit violations

Fix: 1. Reduce frequency of actions: If you are performing actions too quickly, slow down your usage to avoid hitting rate limits. 2. Log out an... ⇲
 
Permissions issue

Consent screen issues

Fix: 1. Restart the app: Close the app completely and reopen it to see if the consent screen appears correctly. 2. Clear app cache: Go to Settin... ⇲
 
Crashes issue

Face ID crashes

Fix: 1. Disable and re-enable Face ID: Go to Settings > Face ID & Passcode, disable Face ID for the app, then re-enable it. 2. Restart your iPho... ⇲

Franklin Templeton not opening

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off your device, then p... ⇲

Unusable app

Fix: 1. Restart your iPhone: A simple restart can often resolve many app issues. 2. Check for updates: Ensure you have the latest version of the... ⇲
 
Support issue

No resolution instructions for errors

Fix: 1. Check the app's help section: Look for a help or FAQ section within the app that may provide guidance on common errors. 2. Search online... ⇲
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 what users are saying
Bad experience
77.0%

Good experience
14.8%

Neutral
8.2%

~ from our NLP analysis of 61 combined software ratings.

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 Private Data Franklin Templeton collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics