fix problems on ERG 2020 [iphone]

—— Run into issues on ERG 2020? Get help pending when official support gets back to you!

ERG 2020

Info:

company: National Library of Medicine

: http://www.phmsa.dot.gov/hazmat/outreach-training/erg

Chat with our AI-based ERG 2020 Support

🛠️ Common ERG 2020 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Waypoint cannot be dropped on the map

Fix: Ensure that the app has the necessary permissions to access location services. Go to Settings > Privacy > Location Services, and make sure t... ⇲

Text bubble does not display entire text

Fix: Try adjusting the text size settings on your iPhone. Go to Settings > Display & Brightness > Text Size and adjust the slider to see if it he... ⇲

UI issue

Plume map pin cannot be moved

Fix: Ensure that you are using the correct gesture to move the pin. Typically, you should tap and hold the pin until it allows you to drag it. If... ⇲

Guide page tabs do not appear when browsing

Fix: Try closing and reopening the app to refresh its interface. If the tabs still do not appear, check for any updates to the app that might fix... ⇲

Tab to browse guide pages is unreadable

Fix: Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and try changing the text size or enabling bold text to se... ⇲

Broken white border on app icon

Fix: This may be a visual glitch. Try restarting your iPhone to see if the icon refreshes correctly after a reboot. OR If the issue persists,... ⇲

Bugs issue

Manual entry of lat and long is inaccurate

Fix: Double-check the format of the latitude and longitude you are entering. Ensure that you are using decimal degrees (e.g., 34.0522, -118.2437)... ⇲

Compatibility issue

ERG 2020 does not work on iPhone Xs Max

Fix: Check if your iPhone Xs Max is running the latest version of iOS. Go to Settings > General > Software Update and install any available updat... ⇲

Green pages tables not locatable on iPhone 5

Fix: Ensure that the app is updated to the latest version, as updates often fix bugs related to content visibility. Go to the App Store and check... ⇲

Doesn't work on iPad

Fix: Check if the app is compatible with your specific iPad model. Visit the App Store page for ERG 2020 to see the compatibility information lis... ⇲

Payments issue

Requires double purchase for iPad version

Fix: Check if the app is available as a universal app that supports both iPhone and iPad. If it is, ensure you are logged into the same Apple ID... ⇲

Updates issue

Latest update has locked up the app

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button on older devices) and swiping the app of... ⇲

Freezing issue

ERG 2020 frozen after latest update

Fix: Force close the app and restart it. If it remains frozen, restart your iPhone to clear any temporary glitches that may have occurred after t... ⇲