fix problems on Jayu [iphone]

—— Run into issues on Jayu? Get help pending when official support gets back to you!

Jayu

Info:

company: Jayu Inc

: http://jayu.us

: jayu.us

Chat with our AI-based Jayu Support

🛠️ Common Jayu Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot update phone number

Fix: To update your phone number in the Jayu app, first, open the app and navigate to the 'Profile' or 'Account Settings' section. Look for an op... ⇲

Gift card claiming time limit too short

Fix: If you find the claiming time limit for gift cards too short, consider setting reminders on your phone to claim gift cards as soon as you re... ⇲

UI issue

Gift cards page not accessible

Fix: If the gift cards page is not accessible, first ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data... ⇲

Settings issue

Country code selection issue

Fix: To resolve the country code selection issue, go to the 'Settings' section of the app. Look for the option to change your country or region.... ⇲

Account issue

Phone number validation error

Fix: If you are encountering a phone number validation error, double-check that you are entering your phone number in the correct format, includi... ⇲

Bugs issue

Loss of points due to app failure

Fix: If you experience a loss of points due to app failure, first check if the app has a 'Restore Points' feature in the settings or help section... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.2%

Bad experience

1.4%

Neutral

1.4%

~ from our NLP analysis of 71 combined software ratings.

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Private Data Jayu collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics