fix problems on DragonPass [iphone]

—— Run into issues on DragonPass? Get help pending when official support gets back to you!

DragonPass

Info:

company: Dragon Pass Company Limited

: https://en.dragonpass.com.cn

Chat with our AI-based DragonPass Support

🛠️ Common DragonPass Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app crashes constantly

Fix: 1. Restart the App: Close the DragonPass app completely by swiping it away from the app switcher. Then, reopen the app to see if the issue p... ⇲

unable to log in

Fix: 1. Check Credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot P... ⇲

Support issue

contact support section not functional

Fix: 1. Use Alternative Contact Methods: If the in-app support section is not working, check the DragonPass website for alternative contact metho... ⇲

Registration issue

email validation issues

Fix: 1. Check Spam/Junk Folder: Sometimes validation emails can end up in the spam or junk folder. Make sure to check there for the email. 2. Res... ⇲

UI issue

outdated UI

Fix: 1. Update the App: Ensure you are using the latest version of DragonPass, as updates may include UI improvements. Check the App Store for up... ⇲

poor translation of UI text

Fix: 1. Change Language Settings: Go to your iPhone Settings > General > Language & Region and ensure your preferred language is set correctly. T... ⇲

Loading issue

stuck on launch

Fix: 1. Force Close the App: Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, then swipe the... ⇲

Network issue

internet connection errors

Fix: 1. Check Network Connection: Ensure that your device is connected to the internet. Try toggling Airplane Mode on and off to reset the connec... ⇲

Privacy issue

data privacy concerns

Fix: 1. Review Privacy Settings: Go to your iPhone Settings > Privacy and review what permissions DragonPass has. Adjust settings as necessary to... ⇲

Compatibility issue

not optimized for larger screens

Fix: 1. Adjust Display Settings: Go to iPhone Settings > Display & Brightness and check if changing the display settings (like text size) helps i... ⇲

Permissions issue

rejected at lounge entrances

Fix: 1. Verify Membership: Ensure that your membership is active and that you have the correct lounge access privileges. Check your account detai... ⇲

Bugs issue

useless functionality

Fix: 1. Explore All Features: Spend some time exploring the app to see if there are features you may not be aware of. Sometimes, functionality ma... ⇲

Installation issue

package signature error

Fix: 1. Clear App Cache: Go to iPhone Settings > General > iPhone Storage > DragonPass and select 'Offload App' to clear cache. Reopen the app an... ⇲