fix problems on Janus Henderson Direct [iphone]

—— Run into issues on Janus Henderson Direct? Get help pending when official support gets back to you!

Janus Henderson Direct

Info:

company: Janus Henderson Investors

: https://www.janushenderson.com/en-us/investor/contact-us/

Chat with our AI-based Janus Henderson Direct Support

🛠️ Common Janus Henderson Direct Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires SMS security code for every login

Fix: Consider using a password manager that can store your login credentials securely. This way, you can quickly access your account without need... ⇲

Mobile login does not require verification

Fix: To enhance security, consider enabling two-factor authentication (2FA) if the app supports it. This adds an extra layer of security even if... ⇲

Features issue

Lacks additional performance features

Fix: Explore third-party financial management apps that can integrate with your Janus Henderson account. These apps often provide additional perf... ⇲

Account issue

Only shows current balance and daily change

Fix: Keep a personal log of your account balances and changes over time. This can help you track your financial progress even if the app does not... ⇲

No time series charts for account balances

Fix: Use external charting tools or financial analysis software that allows you to input your balance data manually to create time series charts... ⇲

Shows outdated balances

Fix: Regularly refresh the app or check for updates to ensure you are viewing the most current information. Sometimes, logging out and back in ca... ⇲

UI issue

Aggressive login screen

Fix: If the login screen feels overwhelming, try to familiarize yourself with the layout and options available. This can help you navigate it mor... ⇲

Minimal presentation of data

Fix: Explore the app settings to see if there are options to customize the data presentation. Some apps allow users to choose what data is displa... ⇲

No visual data representation

Fix: Use external tools or apps that can visualize your financial data. You can manually input your data into these tools to create graphs and ch... ⇲

Security issue

Frequent password reset required

Fix: Ensure that your password meets the app's security requirements to avoid unnecessary resets. Use a strong, unique password that you can reme... ⇲

Login issues preventing access

Fix: If you are experiencing login issues, first ensure that you are entering the correct credentials. If you have forgotten your password, use t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

52.0%

Bad experience

40.0%

Neutral

8.0%

~ from our NLP analysis of 25 combined software ratings.

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Private Data Janus Henderson Direct collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics