fix problems on NYU Langone Health [iphone]

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—— Run into issues on NYU Langone Health? Get help pending when official support gets back to you!

NYU Langone Health
Info:
company: NYU Langone Medical Center
: https://mychart.nyulmc.org/mychart/default.asp?mode=stdfile&option=contactus
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Notifications issue

Unread notices are not clearly identified

Fix: 1. Regularly check the notifications section of the app for any updates or unread messages. 2. Enable push notifications for the app in your... ⇲

Technical issues with appointment reminders

Fix: 1. Check your notification settings for the app to ensure that appointment reminders are enabled. Go to Settings > Notifications > NYU Lango... ⇲
 
Payments issue

Billing issues with multiple charges

Fix: 1. Review your billing statements carefully to identify the charges. 2. Use the app to access your billing history and check for any discrep... ⇲
 
UI issue

Confusing menu options

Fix: 1. Familiarize yourself with the app's layout by exploring each menu option. 2. Look for a help or FAQ section within the app that may provi... ⇲

NYU Langone Health layout is cluttered and confusing

Fix: 1. Take time to explore the app and familiarize yourself with its layout. 2. Use the search function, if available, to quickly find the feat... ⇲
 
Support issue

No good mechanism to contact provider

Fix: 1. Check if the app has a messaging feature that allows you to communicate with your provider directly. 2. If not, look for a contact number... ⇲

Staff at front desk lacks competence

Fix: 1. If you experience issues with front desk staff, politely ask to speak with a supervisor or manager for assistance. 2. Provide constructiv... ⇲

Delayed responses from customer service

Fix: 1. Use the app's customer service feature to submit your inquiries, as this may provide a more streamlined response. 2. Keep a record of you... ⇲
 
Settings issue

Appointment scheduling issues

Fix: 1. Double-check the date and time you are trying to schedule to ensure there are no conflicts. 2. Try clearing the app's cache or data by go... ⇲
 
Bugs issue

Inconsistent questionnaire relevance

Fix: 1. Provide feedback through the app regarding the relevance of the questionnaires. 2. If you encounter a questionnaire that seems irrelevant... ⇲

Broken equipment leading to appointment cancellations

Fix: 1. If you are aware of broken equipment, inform the front desk staff immediately so they can address the issue. 2. Keep track of your appoin... ⇲
 
Syncing issue

Inability to import external medical information

Fix: 1. Check if the app has an option to manually enter your medical information if importing is not available. 2. Look for any settings or inte... ⇲
 
Loading issue

Long wait times for appointments

Fix: 1. Consider scheduling appointments during off-peak hours, such as early mornings or late afternoons, to reduce wait times. 2. Use the app t... ⇲
 
Account issue

Lack of access to new primary care provider

Fix: 1. Use the app to search for available primary care providers and check their availability. 2. If you cannot find a provider, consider using... ⇲
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 what users are saying
Good experience
91.1%

Bad experience
6.3%

Neutral
2.7%

~ from our NLP analysis of 21,143 combined software ratings.

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 Private Data NYU Langone Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics