fix problems on Miro [iphone]

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—— Run into issues on Miro? Get help pending when official support gets back to you!

Miro: your visual workspace
Info:
company: RealtimeBoard Inc.
: http://help.miro.com
: miro.com
Chat with our AI-based Miro Support
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UI issue

UI disappears intermittently

Fix: 1. Restart the app by closing it completely and reopening it. 2. Check for updates in the App Store to ensure you have the latest version.... ⇲

no easy way to leave boards

Fix: 1. Use the back button or swipe gestures to navigate back to the main menu. 2. Familiarize yourself with the app's navigation options by exp... ⇲

clunky interface

Fix: 1. Familiarize yourself with the app's layout by exploring each section and feature. 2. Use the search function to quickly find tools and op... ⇲

limited gesture support

Fix: 1. Check the app settings to see if there are any options to enable or customize gestures. 2. Use the available touch controls to navigate t... ⇲

difficult navigation on large boards

Fix: 1. Use the zoom feature to focus on specific areas of the board. 2. Create sections or frames within the board to organize content better.... ⇲
 
Payments issue

unexpected charges for student accounts

Fix: 1. Review your subscription details in the app by going to Settings > Account > Subscription. 2. If you find discrepancies, check your payme... ⇲
 
Security issue

authorization errors with secure accounts

Fix: 1. Ensure that you are entering the correct login credentials. 2. Reset your password if necessary by using the 'Forgot Password' option.... ⇲

issues with two-factor authentication

Fix: 1. Ensure that your authentication method (SMS, authenticator app) is set up correctly. 2. Check your phone settings to ensure notifications... ⇲
 
Support issue

no instructions for getting started

Fix: 1. Visit Miro's official website or help center for tutorials and guides on how to use the app. 2. Explore the app's features by navigating... ⇲
 
Customization issue

difficulties with image sizing

Fix: 1. Use pinch-to-zoom gestures to resize images directly on the board. 2. Tap on the image to bring up the resizing handles and adjust accord... ⇲

no support for left-handed users

Fix: 1. Adjust your grip and positioning when using the app to find a comfortable way to navigate. 2. Explore the app settings for any customizat... ⇲
 
Compatibility issue

poor optimization for iPad

Fix: 1. Ensure that your iPad is running the latest version of iOS and the Miro app. 2. Try using the app in landscape mode for better usability.... ⇲

inconsistent tool behavior with Apple Pencil

Fix: 1. Ensure that your Apple Pencil is charged and properly connected to your iPad. 2. Check the app settings to see if there are any specific... ⇲
 
Freezing issue

Miro freezes and requires force quit

Fix: 1. Force quit the app by swiping up from the bottom of the screen and swiping Miro off the screen. 2. Restart your iPhone to clear any tempo... ⇲
 
Offline issue

lack of offline mode

Fix: 1. Plan your work in advance by downloading necessary boards while connected to the internet. 2. Use the web version of Miro on a laptop or... ⇲
 
Slow issue

slow load times

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > Miro > Offload App, then reinstall it. 2. Ensure you have a stable... ⇲
 
Notifications issue

no email notifications for account actions

Fix: 1. Check your account settings in the app to ensure that email notifications are enabled. 2. Verify that the email address associated with y... ⇲
 
Account issue

no clear way to delete accounts

Fix: 1. Check the app settings under Account or Privacy for any options related to account deletion. 2. Review the app's help section for guidanc... ⇲
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 what users are saying
Good experience
92.7%

Bad experience
4.8%

Neutral
2.4%

~ from our NLP analysis of 4,135 combined software ratings.

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 Private Data Miro collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics