fix problems on CoServ [iphone]

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—— Run into issues on CoServ? Get help pending when official support gets back to you!

CoServ
Info:
company: Denton County Electric Cooperative
: http://support.coserv.com
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UI issue

meaningless comparison chart

Fix: Provide feedback directly within the app if possible, or take screenshots of the comparison chart and note specific areas that are unclear.... ⇲

poor user interface

Fix: Familiarize yourself with the app's layout by exploring each section. Sometimes, spending a little time navigating can help you understand t... ⇲

hard to read graphs

Fix: Try zooming in on the graphs by pinching the screen. This can help make the data more legible. OR Look for options to change the graph ty... ⇲

CoServ is complicated

Fix: Take time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce the feeling of complexity. OR... ⇲
 
Login issue

authentication issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

inconsistent login success

Fix: Ensure that you are using the correct login credentials. If you have multiple accounts, verify which account you are trying to access. OR... ⇲
 
Payments issue

payment errors

Fix: Verify that your payment information is entered correctly in the app. Go to the payment settings and check for any discrepancies. OR Try... ⇲

glitchy payment submission

Fix: Make sure your app is updated to the latest version, as updates often fix bugs related to payment processing. OR Try clearing the app's c... ⇲

no option for Apple Pay

Fix: Check the app's payment settings to see if Apple Pay can be enabled or if there are any updates regarding its availability. OR Consider u... ⇲
 
Registration issue

difficult account registration

Fix: Ensure that you are following all prompts carefully during registration. Double-check that all required fields are filled out correctly. O... ⇲

error messages during registration

Fix: Double-check all entered information for accuracy, including email format and password requirements. Ensure you meet all criteria for regist... ⇲
 
Bugs issue

inaccurate usage data

Fix: Log out of the app and log back in to refresh the data. Sometimes, a simple refresh can correct inaccuracies. OR Check if there are any s... ⇲
 
Freezing issue

freezes on sign-in screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-tapping the Home button) and swiping the app off the screen. Then... ⇲
 
Account issue

does not save password

Fix: Check your device settings to ensure that password saving is enabled. Go to Settings > Passwords and Accounts and make sure the option is tu... ⇲

cannot reset password

Fix: Use the 'Forgot Password' feature on the sign-in screen. Follow the prompts to receive a password reset link via email or SMS. OR Check y... ⇲
 
Permissions issue

requires Google Analytics

Fix: If you are uncomfortable with Google Analytics, check the app settings to see if there is an option to opt-out of data tracking. OR Consi... ⇲
 
Features issue

limited functionality

Fix: Explore all features of the app to ensure you are utilizing it to its full potential. Sometimes, features are not immediately obvious. OR... ⇲
 
Slow issue

slow performance

Fix: Close any unnecessary background apps to free up memory. This can help improve the performance of the CoServ app. OR Try restarting your... ⇲
 
Loading issue

CoServ does not load

Fix: Check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if that resolves the loading issue.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
71.8%

Good experience
19.4%

Neutral
8.7%

~ from our NLP analysis of 103 combined software ratings.

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 Private Data CoServ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics