fix problems on China Airlines App [iphone]

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—— Run into issues on China Airlines App? Get help pending when official support gets back to you!

China Airlines App
Info:
company: China Airlines Ltd.
: https://www.china-airlines.com/us/en/contact-us/index
: www.china-airlines.com
Chat with our AI-based China Airlines App Support
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UI issue

Poor user interface design

Fix: 1. Provide feedback directly within the app if there is an option to do so, detailing specific areas that are confusing. 2. Explore the app... ⇲

Unclear navigation

Fix: 1. Take a moment to explore the app's main menu and submenus to familiarize yourself with its layout. 2. Look for a tutorial or help sectio... ⇲

Inconsistent language display

Fix: 1. Go to the app settings and check if there is a language option. Set it to your preferred language. 2. Check your iPhone's language setti... ⇲

Booking process is cumbersome

Fix: 1. Break down the booking process into smaller steps. For example, first select your flight, then enter passenger details, and finally payme... ⇲

Poor organization of information

Fix: 1. Use the search function to quickly find specific information instead of scrolling through menus. 2. Familiarize yourself with the layout... ⇲

Problems with date selection

Fix: 1. Ensure your app is updated to the latest version, as updates may fix bugs related to date selection. 2. Restart the app and try selectin... ⇲
 
Bugs issue

Inaccurate data retrieval

Fix: 1. Ensure your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. 2. Clear the app's cache i... ⇲

Issues with multi-city bookings

Fix: 1. Ensure you are following the correct steps for multi-city bookings. Look for a 'Multi-City' option during the booking process. 2. If the... ⇲

China Airlines App functionality is limited

Fix: 1. Explore all sections of the app to ensure you are aware of all available features. 2. Check for updates in the App Store, as new feature... ⇲
 
Loading issue

Long loading times

Fix: 1. Check your internet connection. A weak connection can cause long loading times. Try switching to a different Wi-Fi network or using mobil... ⇲
 
Login issue

Frequent auto logouts

Fix: 1. Check your app settings for any session timeout settings and adjust them if possible. 2. Ensure that your iPhone's software is up to dat... ⇲

Error messages during login

Fix: 1. Double-check your login credentials for accuracy, including your username and password. 2. If you have forgotten your password, use the... ⇲
 
Customization issue

Lack of essential features for frequent flyers

Fix: 1. Check if there are any updates or new features added to the app by visiting the app store page. 2. Use the app's feedback feature to sug... ⇲
 
Support issue

Unresponsive customer service

Fix: 1. Check the app for a help or FAQ section that may answer your questions without needing to contact customer service. 2. Use social media... ⇲
 
Settings issue

Inability to save membership card

Fix: 1. Check if there is an option within the app to add your membership card manually. Look for a 'Wallet' or 'Membership' section. 2. Take a... ⇲
 
Messages issue

No confirmation emails after check-in

Fix: 1. Check your spam or junk email folder to ensure the confirmation email did not get filtered. 2. Verify that the email address associated... ⇲

No useful content in emails regarding flights

Fix: 1. Check your email preferences in the app to ensure you are subscribed to receive relevant updates and information. 2. Look for options to... ⇲
 
Updates issue

China Airlines App does not display updated booking information

Fix: 1. Refresh the app by pulling down on the screen to see if the information updates. 2. Log out of your account and log back in to refresh y... ⇲
 
Account issue

Cannot access online check-in

Fix: 1. Ensure you are within the check-in window for your flight, which is typically 24-48 hours before departure. 2. Restart the app and try a... ⇲
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 what users are saying
Bad experience
70.6%

Good experience
17.6%

Neutral
11.8%

~ from our NLP analysis of 17 combined software ratings.

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 Private Data China Airlines App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics