fix problems on Trove [iphone]

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—— Run into issues on Trove? Get help pending when official support gets back to you!

Trove - Investing, simplified
Info:
company: Trove Technologies LTD
: http://www.troveapp.co
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Slow issue

Slow response time to enquiries

Fix: 1. Use the in-app support feature: If available, use the in-app support chat for quicker responses. 2. Be concise: When submitting an enqui... ⇲

Withdrawal process is slow

Fix: 1. Check withdrawal limits: Ensure that you are not exceeding any withdrawal limits set by Trove, as this can delay processing. 2. Verify y... ⇲

Depositing money takes too long

Fix: 1. Check deposit method: Ensure you are using a method that is known to be faster, such as a bank transfer instead of a check. 2. Verify ac... ⇲

Currency conversion takes too long

Fix: 1. Check conversion rates: Ensure that you are using the most efficient method for currency conversion, as some methods may take longer than... ⇲
 
Verification issue

Identity verification pending for long time

Fix: 1. Check your email: Look for any emails from Trove requesting additional information or documents for verification. 2. Resubmit documents:... ⇲
 
Crashes issue

Trove crashes frequently

Fix: 1. Update the app: Ensure you are using the latest version of the Trove app by checking for updates in the App Store. 2. Restart your devic... ⇲

Trove closes on its own

Fix: 1. Update the app: Ensure you are using the latest version of the Trove app by checking for updates in the App Store. 2. Restart your devic... ⇲
 
UI issue

Multiple unnecessary clicks required

Fix: 1. Familiarize with the app: Spend some time exploring the app to understand its layout and features, which may help you navigate more effic... ⇲
 
Freezing issue

Trove goes blank in demo mode

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Check for updates: Ensure that you have the lat... ⇲
 
Registration issue

Invalid email prompts during sign up

Fix: 1. Check email format: Ensure that you are entering your email address in the correct format (e.g., name@example.com) without any typos. 2.... ⇲
 
Payments issue

Transactions pending for over 48 hours

Fix: 1. Check transaction status: Go to the transaction history in the app to see if there are any updates or notes regarding the pending transac... ⇲

Withdrawal failures

Fix: 1. Check withdrawal limits: Ensure that you are not exceeding any withdrawal limits set by Trove, as this can cause failures. 2. Verify acc... ⇲

High commission fees on trades

Fix: 1. Review fee structure: Check Trove’s fee structure in the app or on their website to understand the fees associated with different types o... ⇲
 
Search issue

Difficult to find key information

Fix: 1. Use the search feature: If the app has a search function, use it to quickly find the information you need. 2. Explore the help section:... ⇲
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 what users are saying
Good experience
82.7%

Bad experience
13.2%

Neutral
4.1%

~ from our NLP analysis of 197 combined software ratings.

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 Private Data Trove collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics