fix problems on Surency Flex [iphone]

—— Run into issues on Surency Flex? Get help pending when official support gets back to you!

Surency Flex

Info:

company: Surency Life and Health Insurance Company

: http://www.surency.com/Common/ContactUs/

Chat with our AI-based Surency Flex Support

🛠️ Common Surency Flex Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficult to see individual claims status

Fix: To view individual claims status more easily, navigate to the 'Claims' section of the app. Here, you should see a list of all your submitted... ⇲

Requires tax ID or SSN for reimbursement

Fix: If you are uncomfortable providing your SSN or tax ID, check if the app allows for alternative forms of identification. Some apps may accept... ⇲

UI issue

Not intuitive interface

Fix: To navigate the app more effectively, take some time to explore the different sections. Familiarize yourself with the layout and features. Y... ⇲

Scan button needed for auto scanner

Fix: If the app lacks a scan button, consider using a third-party scanning app to digitize your receipts before uploading them. Many free scannin... ⇲

Notifications issue

Delayed requests for receipts after claim submission

Fix: To mitigate delays, ensure that you submit all required documentation at the time of your claim. Double-check that your receipts are clear a... ⇲

Login issues after long-term use

Fix: If you are experiencing login issues, first ensure that you are entering the correct username and password. If you have forgotten your passw... ⇲

Account issue

Account lockouts preventing access to funds

Fix: If your account is locked, follow the app's procedure for unlocking it, which usually involves verifying your identity through email or SMS.... ⇲

Claims denial without clear justification

Fix: If your claim is denied, review the denial notice carefully for any specific reasons provided. Often, claims are denied due to missing docum... ⇲