fix problems on Patient Portal [iphone]

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—— Run into issues on Patient Portal? Get help pending when official support gets back to you!

Patient Portal
Info:
company: Intelichart
: https://www.intelichart.com/contact-us/
: www.intelichart.com
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Compatibility issue

incompatible with Apple devices

Fix: Check the app's compatibility requirements in the App Store. Ensure your iPhone is running a compatible version of iOS. If not, consider upd... ⇲
 
Crashes issue

kicks users out unexpectedly

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Switch between Wi-Fi and cellular data to se... ⇲

random crashes

Fix: Update the app to the latest version, as updates often fix stability issues. Check the App Store for any available updates. OR If the app... ⇲
 
UI issue

no UI to close PDF viewer

Fix: Try tapping the screen to see if any hidden controls appear. If the PDF viewer does not close, you can force close the app by swiping up fro... ⇲
 
Bugs issue

shows all medications instead of active ones

Fix: Check if there is a filter option within the medications section of the app. If available, set the filter to show only active medications.... ⇲

core functions not working

Fix: Check for any app updates that may fix the core function issues. Go to the App Store and update the app if necessary. OR If the core func... ⇲

misinformation in medical records

Fix: If you notice misinformation, document the discrepancies and contact your healthcare provider directly to discuss the inaccuracies. OR Ch... ⇲
 
Updates issue

repeated update prompts

Fix: Ensure that you have the latest version of the app installed. If you are already updated, check your settings to see if there is an option t... ⇲

bad updates causing issues

Fix: If a recent update has caused issues, check if there is a newer update available that may fix the problems. Go to the App Store and check fo... ⇲
 
Warnings issue

data loss warning when deleting app

Fix: Before deleting the app, ensure that all your important data is backed up. Check if the app has a backup feature or export option to save yo... ⇲
 
Screen issue

white screen on app launch

Fix: Force close the app and restart it. Swipe up from the bottom of the screen and swipe the app off the screen, then reopen it. OR If the is... ⇲

blank white screen after opening

Fix: Force close the app and restart it. Swipe up from the bottom of the screen and swipe the app off the screen, then reopen it. OR If the is... ⇲
 
Messages issue

unable to send messages

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa. OR If the messa... ⇲
 
Permissions issue

limited access to doctor interaction

Fix: Review the app settings to see if there are options to enable more interaction features. Sometimes, these settings can be toggled on or off.... ⇲
 
Account issue

email recognition issues

Fix: Ensure that the email address you are using is correctly entered and matches the one registered with the Patient Portal. Check for typos or... ⇲
 
Slow issue

slow and unresponsive

Fix: Close any other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom on new... ⇲
 
Login issue

locks users out

Fix: If you are locked out, try resetting your password using the 'Forgot Password' feature. Follow the prompts to regain access. OR If the is... ⇲
 
Setup issue

difficult setup and access

Fix: Follow the setup instructions carefully, ensuring that you have all necessary information at hand, such as your patient ID or registration d... ⇲
 
Data issue

urgent care portal provides no data

Fix: Check your internet connection to ensure it is stable. If the connection is fine, try refreshing the page or restarting the app. OR If th... ⇲
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 what users are saying
Bad experience
49.4%

Good experience
34.6%

Neutral
16.0%

~ from our NLP analysis of 81 combined software ratings.

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 Private Data Patient Portal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics