fix problems on Remote Legacy [iphone]

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—— Run into issues on Remote Legacy? Get help pending when official support gets back to you!

Remote Legacy
Info:
company: Easy Tiger Apps, LLC.
: http://www.filmicpro.com/support/
: www.filmicpro.com
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Network issue

Frequent disconnections

Fix: 1. Ensure a stable Wi-Fi connection: Check your Wi-Fi signal strength. If weak, try moving closer to the router or resetting your router.... ⇲

Requires app restart to connect

Fix: 1. Check for background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for Remote Legacy. This can... ⇲

High latency

Fix: 1. Reduce the distance to the router: If using Wi-Fi, try to be closer to the router to reduce latency. OR 2. Use a wired connection: If... ⇲
 
Screen issue

Black screen issue

Fix: 1. Restart the app: Close Remote Legacy completely and reopen it. This can often resolve temporary display issues. OR 2. Check camera per... ⇲
 
Video issue

Pixelated video feed

Fix: 1. Adjust video quality settings: In the app settings, look for video quality options and select a lower resolution to see if it improves cl... ⇲

Poor video quality

Fix: 1. Adjust video settings: Go to the app settings and lower the video quality to see if it improves performance. OR 2. Check your internet... ⇲

No downgrade option for video quality

Fix: 1. Check app settings: Look for any options that allow you to adjust video quality settings manually. OR 2. Use a different app: If video... ⇲
 
Crashes issue

Crashes during use

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Remote Legacy, and select 'Offload App'. This will clear temporary files... ⇲
 
Customization issue

Limited control features

Fix: 1. Explore app settings: Go through the app settings to see if there are any hidden features or options that can be enabled for better contr... ⇲

No manual control options

Fix: 1. Explore app settings: Check if there are any settings that can enable manual controls or adjust the interface for more options. OR 2.... ⇲
 
Payments issue

Subscription model for previously paid app

Fix: 1. Review subscription options: Go to the app's settings and check if there are any options to revert to a one-time purchase or different su... ⇲
 
Compatibility issue

No support for Apple Watch

Fix: 1. Use alternative apps: Look for other remote control apps that support Apple Watch and can provide similar functionality. OR 2. Check f... ⇲

Inconsistent functionality between devices

Fix: 1. Ensure all devices are updated: Check for software updates on all devices involved in using Remote Legacy to ensure compatibility. OR... ⇲

Remote app not usable without Filmic Pro

Fix: 1. Explore alternative apps: Look for other remote control apps that do not require Filmic Pro for functionality. OR 2. Check for updates... ⇲
 
Bugs issue

Remote Legacy fails to recognize devices

Fix: 1. Restart both devices: Turn off and on both the iPhone and the device you are trying to connect to. This can help refresh the connection.... ⇲
 
Updates issue

Unstable after updates

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Remote Legacy, and select 'Offload App' to clear temporary files. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
73.7%

Good experience
18.4%

Neutral
7.9%

~ from our NLP analysis of 114 combined software ratings.

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 Private Data Remote Legacy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics