fix problems on Property Pay [iphone]

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—— Run into issues on Property Pay? Get help pending when official support gets back to you!

Property Pay
Info:
company: First Citizens Bank
: https://firstcitizens.com/cab
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Login issue

Unable to log in

Fix: 1. Reset your password: On the login screen, tap 'Forgot Password?' and follow the prompts to reset it. Make sure to check your email for th... ⇲

Property Pay does not save login information

Fix: 1. Enable auto-fill: Go to Settings > Passwords & Accounts > AutoFill Passwords and ensure that it is turned on for the Property Pay app.... ⇲
 
Crashes issue

Property Pay crashes frequently

Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and scroll to see if Property Pay has an update available. If so, tap 'Upd... ⇲
 
Account issue

Cannot add bank account

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲
 
UI issue

Keyboard does not appear

Fix: 1. Restart the app: Close the app completely and reopen it to see if the keyboard appears when you tap on a text field. OR 2. Check keybo... ⇲

Poor user experience

Fix: 1. Provide feedback: Use any available feedback option within the app to report specific issues you are facing, which may help improve futur... ⇲
 
Updates issue

Forced updates without functionality

Fix: 1. Check for app updates: Regularly check the App Store for updates to ensure you have the latest version with all functionalities. OR 2.... ⇲

Inability to update app

Fix: 1. Check storage space: Ensure your device has enough storage space to download the update. Go to Settings > General > iPhone Storage to che... ⇲
 
Payments issue

High processing fees

Fix: 1. Review payment options: Check if there are alternative payment methods available within the app that may have lower fees. OR 2. Contac... ⇲

Inconsistent payment visibility

Fix: 1. Refresh the app: Pull down on the screen to refresh the payment history and see if the visibility improves. OR 2. Log out and log back... ⇲

Payment processing errors

Fix: 1. Verify payment details: Double-check that all payment information is entered correctly, including card number, expiration date, and CVV.... ⇲
 
Compatibility issue

Website and app functionality issues

Fix: 1. Clear browser cache: If using the website, clear your browser cache and cookies to improve functionality. OR 2. Use a different browse... ⇲
 
Freezing issue

Property Pay freezes

Fix: 1. Force close the app: As mentioned earlier, double-click the Home button and swipe up on the app to close it, then reopen it. OR 2. Fre... ⇲
 
Support issue

No customer support response

Fix: 1. Check FAQs: Visit the app's FAQ section or help center for common issues and solutions that may resolve your problem. OR 2. Use altern... ⇲
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 what users are saying
Bad experience
87.0%

Good experience
11.6%

Neutral
1.4%

~ from our NLP analysis of 69 combined software ratings.

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 Private Data Property Pay collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers