fix problems on True Finance [iphone]

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—— Run into issues on True Finance? Get help pending when official support gets back to you!

True Finance: Cash Advance
Info:
company: True Finance LLC
: https://intercom.help/truefinance/en
: jointrue.com
Chat with our AI-based True Finance Support
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Payments issue

Limited cash advance eligibility

Fix: Check the eligibility criteria within the app or on the website to ensure you meet all requirements. This may include income verification or... ⇲

High fees for cash advances

Fix: Review the fee structure in the app to understand when and why fees are applied. This can help you plan your cash advances more effectively.... ⇲

Delayed fund availability

Fix: Review the app's policies on fund availability to understand the typical processing times for cash advances and plan accordingly. OR If y... ⇲

Monthly subscription fee before eligibility confirmation

Fix: Review the subscription terms carefully before signing up to understand when fees will be charged and what benefits you will receive. OR... ⇲

Limited cash advance amounts

Fix: Review your account activity and ensure you are using the app regularly, as consistent usage may increase your cash advance limits over time... ⇲

No instant cash option

Fix: Plan ahead for cash needs and apply for cash advances in advance rather than waiting until the last minute to avoid the need for instant cas... ⇲

No refund option for fees paid

Fix: Review the app's terms regarding fees and refunds to understand your rights and any potential exceptions that may apply. OR If you believ... ⇲
 
Account issue

Inability to withdraw funds due to account review

Fix: Ensure that all your account information is up to date and accurate, as discrepancies can lead to delays in fund withdrawal. OR If your a... ⇲

Poor communication regarding account issues

Fix: Keep a detailed record of all communications with customer support, including dates and times, to help track your inquiries and responses.... ⇲
 
Compatibility issue

Incompatibility with certain banks

Fix: Check the app's list of supported banks to ensure your bank is compatible. If not, consider opening an account with a supported bank for bet... ⇲
 
Rewards issue

Issues with redeeming rewards

Fix: Double-check the requirements for redeeming rewards in the app, as there may be specific conditions that need to be met. OR If you encoun... ⇲

Inconsistent payout for rewards

Fix: Keep track of your reward points and ensure you meet all criteria for payout. Document any discrepancies you notice for future reference.... ⇲
 
Updates issue

True Finance appears outdated

Fix: Check for any available updates in the App Store and install them to ensure you have the latest version of the app, which may include improv... ⇲

Frequent changes to app features

Fix: Stay informed about updates by checking the app's update notes in the App Store, which can provide insights into new features and changes.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.1%

Bad experience
4.5%

Neutral
1.5%

~ from our NLP analysis of 5,779 combined software ratings.

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 Private Data True Finance collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics