fix problems on The San Diego Union-Tribune [iphone]

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The San Diego Union-Tribune
Info:
company: The San Diego Union-Tribune
: https://www.sandiegouniontribune.com/san-diego-union-tribune-ios-mobile-app-faq
: www.sandiegouniontribune.com
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Crashes issue

The San Diego Union-Tribune crashes when saving offline paper

Fix: Make sure your app is updated to the latest version, as updates often include bug fixes. Go to the App Store, search for The San Diego Union... ⇲

Frequent app crashes

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
Slow issue

Slow loading and clumsy navigation

Fix: Clear the app's cache to improve loading times. Go to your iPhone settings, find the app in the list, and look for an option to clear cache... ⇲
 
Customization issue

Font size does not carry between articles

Fix: Check the app settings for any options related to text size or accessibility. Adjust the settings to ensure that your preferred font size is... ⇲
 
Features issue

Missing article sharing and text selection features

Fix: Look for any updates in the app that may have added these features. Go to the App Store, check for updates, and install if available. Someti... ⇲

Inability to share single articles

Fix: Look for a share button within the article view. If it’s not available, consider copying the article link from the address bar and sharing i... ⇲
 
Updates issue

Frequent mandatory updates

Fix: Check your app settings to see if you can turn off automatic updates. This way, you can control when to update the app based on your conveni... ⇲
 
Login issue

Constant login requirements

Fix: Ensure that you are selecting the option to stay logged in when you log in to the app. This option is usually presented during the login pro... ⇲

Inconsistent login recognition

Fix: Ensure that you are using the correct login credentials. If you have multiple accounts, verify that you are logging into the correct one.... ⇲
 
Ads issue

Excessive pop-up ads

Fix: Check if the app has a premium subscription option that removes ads. If you frequently use the app, this may be worth considering for a bett... ⇲

Ads embedded in news stories

Fix: Consider using an ad-blocking app or browser extension if you are accessing articles through a web browser. This can help reduce the number... ⇲
 
Permissions issue

Access to ePage Cover blocked for lower-tier subscriptions

Fix: Review your subscription plan details to understand what content is included. If ePage Cover access is not part of your plan, consider upgra... ⇲

Permission errors when accessing articles

Fix: Log out of the app and log back in to refresh your access permissions. This can sometimes resolve temporary permission issues. OR Check y... ⇲
 
Glitches issue

The San Diego Union-Tribune jumps to other sections unexpectedly

Fix: Check for any updates to the app that may address this issue. Go to the App Store, search for the app, and install any available updates.... ⇲
 
Search issue

Difficulty finding daily crossword

Fix: Use the app's search function to look for the crossword section. If it’s not easily visible, check the app’s main menu or settings for a ded... ⇲
 
Support issue

Ineffective customer support

Fix: Utilize alternative support channels such as social media or community forums where other users may share solutions or experiences. OR Ch... ⇲
 
UI issue

Orientation issues with iPad usage

Fix: Check your iPad's orientation lock settings. Swipe down from the top-right corner to access the Control Center and ensure that the orientati... ⇲

Hyper-sensitive touch sensitivity

Fix: Adjust the touch sensitivity settings on your iPhone. Go to Settings > Accessibility > Touch and adjust the sensitivity settings to see if i... ⇲

User interface not intuitive

Fix: Familiarize yourself with the app by exploring the menus and settings. Sometimes, spending a little time navigating can help you understand... ⇲

Cumbersome and unresponsive app experience

Fix: Clear the app's cache or data through your iPhone settings to improve responsiveness. This can help remove any temporary files that may be s... ⇲
 
Account issue

The San Diego Union-Tribune fails to recognize subscription

Fix: Log out of the app and log back in to refresh your subscription status. This can often resolve recognition issues. OR Check your subscrip... ⇲

Inability to access archives

Fix: Verify your subscription plan to ensure that archive access is included. If it is not, consider upgrading your plan if you need access to ar... ⇲
 
Screen issue

Inability to change screen orientation

Fix: Check your device's orientation lock settings. Swipe down from the top-right corner to access the Control Center and ensure that the orienta... ⇲
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 what users are saying
Good experience
85.2%

Bad experience
9.4%

Neutral
5.4%

~ from our NLP analysis of 953 combined software ratings.

 Switch to these Alternatives:
CBS 8 San Diego
NBC 7 San Diego News & Weather
KPBS
FOX 5 San Diego & KUSI News
ABC 10 News San Diego KGTV
LA Times
OCRegister
The Desert Sun
San Diego Business Journal
Sacramento Bee News

 Private Data The San Diego Union-Tribune collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. Unlimited Digital Access: $19.99 Free 1 month trial, then $15.99 / month.
  2. Unlimited Digital Access: $5.99 Apple News, our website, and our app
  3. SDUT: $199.99 Special Yearly Offer - $59.99 for first year
  4. Annual Subscription: $199.99 Annual Subscription