fix problems on TruMate [iphone]

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—— Run into issues on TruMate? Get help pending when official support gets back to you!

TruMate: AI Love Story Romance
Info:
company: AIGX Technology Co., Limited
: https://sc-res.aicreativelabs.co/chat/index.html
: sc-res.aicreativelabs.co
Chat with our AI-based TruMate Support
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Updates issue

Coins devalued after updates

Fix: 1. Keep track of your coin balance and usage before and after updates to understand the changes. 2. If you notice a devaluation, adjust your... ⇲
 
Bugs issue

AI forgets previous interactions

Fix: 1. Try to summarize previous interactions in your messages to the AI to provide context. This can help the AI respond more accurately based... ⇲

Inconsistent AI responses

Fix: 1. Provide clear and specific prompts to the AI to improve the quality of responses. The more context you give, the better the AI can unders... ⇲
 
Payments issue

High subscription costs

Fix: 1. Evaluate your usage of the app and determine if the subscription is worth the cost based on your engagement. If not, consider using the a... ⇲

Coins required for basic features

Fix: 1. Prioritize which features are most important to you and focus on using coins for those. 2. Keep an eye out for any in-app promotions that... ⇲

Unusable without payment

Fix: 1. Take advantage of any free trials or promotional periods to explore the app's features before committing to payment. 2. Look for alternat... ⇲

No clear way to earn coins

Fix: 1. Regularly check the app for any updates or announcements regarding coin earning opportunities, as these may change over time. 2. Engage w... ⇲

Scam-like monetization model

Fix: 1. Review the app's terms of service and user agreements to understand the monetization model and ensure it aligns with your expectations. 2... ⇲

Lack of engaging content without payment

Fix: 1. Explore all available free content within the app to maximize your experience without payment. 2. Look for user-generated content or comm... ⇲
 
Glitches issue

Glitches causing data loss

Fix: 1. Regularly back up your conversations or important data from the app by taking screenshots or copying text to a notes app. 2. If you encou... ⇲
 
Customization issue

Limited options even with subscription

Fix: 1. Explore all features available to subscribers to ensure you are utilizing everything included in your plan. 2. Engage with the community... ⇲
 
Settings issue

AI interrupts with guideline restrictions

Fix: 1. Familiarize yourself with the app's guidelines to understand what the AI can and cannot do. This can help you frame your interactions in... ⇲
 
Compatibility issue

TruMate not functioning on certain devices

Fix: 1. Check the app's compatibility requirements in the App Store to ensure your device meets them. 2. Update your device's operating system to... ⇲
 
Gameplay issue

Poor role-play experience

Fix: 1. Set clear expectations for the role-play scenarios you want to engage in, and communicate these to the AI to enhance the experience. 2. E... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
75.3%

Bad experience
18.6%

Neutral
6.1%

~ from our NLP analysis of 511 combined software ratings.

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 Private Data TruMate collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Basic Premium: $4.99 Subscribe Basic Premium by weekly
  2. Monthly Standard Plan: $14.99 Subscribe Basic Premium by Monthly
  3. Weekly Standard Plan: $5.99 Subscribe Basic Premium by weekly
  4. 100 Coins: $9.99 Get 100 coins
  5. 250 Gems: $9.99 250 Gems
  6. Basic Premium: $39.99 TruMate Basic Premium by Year
  7. Monthly Premium: $14.99 All Premium Features
  8. 100 Messages & 20 Gems: $4.99 100 Messages & 20 Gems
  9. Annually Premium: $69.99 All Premium Features
  10. Standard Plan - Weekly: $4.99 Unlimited messages & Free Gems