fix problems on Resident App [iphone]

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—— Run into issues on Resident App? Get help pending when official support gets back to you!

Resident App
Info:
company: SightPlan
: http://help.sightplan.com/
: residentservice.com
Chat with our AI-based Resident App Support
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Crashes issue

Resident App crashes frequently

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update. If the app continues to crash, try uni... ⇲
 
Updates issue

Live updates are inconsistent

Fix: Check your internet connection. A weak or unstable connection can affect live updates. Try switching between Wi-Fi and cellular data to see... ⇲
 
Screen issue

Screen zooms in and out during comments

Fix: Check your device's accessibility settings. Go to Settings > Accessibility > Zoom and ensure that the zoom feature is turned off. This may h... ⇲
 
UI issue

Submit button is off-screen

Fix: Try rotating your device to landscape mode to see if the button becomes visible. If that doesn't work, check if there are any settings in th... ⇲

Resident App is a glorified webpage

Fix: If the app feels like a webpage, try accessing the service through a mobile browser instead. This may provide a more stable experience. OR... ⇲

Poor user experience design

Fix: Familiarize yourself with the app's layout and features. Sometimes, taking time to explore can help improve your experience. OR Consider... ⇲
 
Uploads issue

Cannot upload photos from library

Fix: Ensure that the app has permission to access your photo library. Go to Settings > Privacy > Photos and check if the Resident App is allowed... ⇲

No video upload option

Fix: If video uploads are not supported, consider using a third-party app to share videos, such as email or cloud storage services like Google Dr... ⇲
 
Login issue

Issues with account login

Fix: Double-check your login credentials for any typos. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Compatibility issue

Incompatibility with password managers

Fix: Try manually entering your password instead of using the password manager. This can help bypass any compatibility issues. OR Check if you... ⇲
 
Privacy issue

Collects unnecessary personal data

Fix: Review the app's privacy settings to see if you can limit the data it collects. Go to Settings within the app and adjust your privacy prefer... ⇲
 
Support issue

No contact option for developer

Fix: Look for a help or support section within the app that may provide FAQs or troubleshooting tips. This can often serve as a substitute for di... ⇲
 
Customization issue

Difficult to switch communities

Fix: Look for a settings or profile section within the app where you can manage your community settings. This may allow you to switch communities... ⇲

Cannot change apartment number in app

Fix: Check if there is an option in the app settings or profile section to edit your apartment number. If not, consider logging out and logging b... ⇲
 
Glitches issue

Glitchy performance

Fix: Ensure your device is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Also, try restarti... ⇲
 
Freezing issue

Stuck on policy page

Fix: Try closing the app completely and reopening it. This can often resolve issues where the app gets stuck on a particular screen. OR If the... ⇲
 
Registration issue

Error during sign up process

Fix: Double-check all the information you are entering during the sign-up process for accuracy. Ensure that all required fields are filled out co... ⇲
 
Account issue

Resident App does not recognize existing accounts

Fix: Ensure you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
71.9%

Good experience
25.5%

Neutral
2.5%

~ from our NLP analysis of 278 combined software ratings.

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 Private Data Resident App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Sensitive Info
    • Diagnostics
    • Other Data