fix problems on Urban Plates [iphone]

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—— Run into issues on Urban Plates? Get help pending when official support gets back to you!

Urban Plates
Info:
company: UrbanPlates
: https://urbanplates.com/contact/
: urbanplates.com
Chat with our AI-based Urban Plates Support
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Customization issue

3 up and 4 up options missing

Fix: 1. Refresh the app: Close the app completely by swiping it away in the app switcher, then reopen it to see if the options appear. OR 2. C... ⇲

Inability to customize orders

Fix: 1. Use the website: If the app does not allow customization, try placing your order through the Urban Plates website, which may have more op... ⇲
 
Bugs issue

Numerous bugs in the app

Fix: 1. Update the app: Go to the App Store, search for Urban Plates, and tap 'Update' to ensure you have the latest bug fixes. OR 2. Restart... ⇲
 
Messages issue

No confirmation email for orders

Fix: 1. Check your spam/junk folder: Sometimes, confirmation emails can end up there. Search for emails from Urban Plates. OR 2. Ensure your e... ⇲

Error messages unclear

Fix: 1. Take note of the error message: Write down the exact wording of the error message and search for it online for potential solutions. OR... ⇲
 
Syncing issue

Order history not captured

Fix: 1. Log out and log back in: This can refresh your account data. Go to Settings in the app, log out, and then log back in. OR 2. Check you... ⇲
 
Account issue

Unable to add phone number

Fix: 1. Check for app updates: Go to the App Store and ensure you have the latest version of the app, which may fix this issue. OR 2. Try addi... ⇲
 
Ads issue

False advertising on pricing

Fix: 1. Verify prices on the website: Check the Urban Plates website for the most accurate pricing information before placing an order. OR 2.... ⇲
 
Payments issue

Payment information input issues

Fix: 1. Clear app cache: Go to iPhone Settings > Urban Plates > Offload App to clear the cache, then reinstall the app. OR 2. Try a different... ⇲

No option to pay with gift card

Fix: 1. Check for updates: Ensure you have the latest version of the app, as payment options may be added in updates. OR 2. Use the website: I... ⇲
 
Timeout issue

Urban Plates times out after 5 minutes

Fix: 1. Keep the app active: Avoid leaving the app idle for too long. If you need to step away, try to complete your order quickly. OR 2. Chec... ⇲
 
Crashes issue

Crashes at final step of ordering

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. OR 2. Update the app: Ensure you have the latest... ⇲
 
Notifications issue

No notifications for food readiness

Fix: 1. Check notification settings: Go to iPhone Settings > Notifications > Urban Plates and ensure notifications are enabled. OR 2. Manually... ⇲
 
Session issue

Session expiration wipes orders

Fix: 1. Save your order: Before starting the checkout process, take screenshots of your order to reference if you need to re-enter it. OR 2. C... ⇲
 
Registration issue

Account creation issues

Fix: 1. Ensure correct information: Double-check that all required fields are filled out correctly and that your email is valid. OR 2. Try a d... ⇲
 
Errors issue

Errors during order placement

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists during order placement. OR 2. Check your internet... ⇲
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 what users are saying
Bad experience
81.6%

Good experience
13.2%

Neutral
5.3%

~ from our NLP analysis of 38 combined software ratings.

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 Private Data Urban Plates collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics