fix problems on DS Video [iphone]

—— Run into issues on DS Video? Get help pending when official support gets back to you!

DS video

Info:

company: Synology Inc.

: https://myds.synology.com/support/support_form.php?lang=enu

Chat with our AI-based DS video Support

🛠️ Common DS video Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Auto play next episode function is missing

Fix: Check the app settings to see if there is an option to enable auto-play for the next episode. If not, consider creating a playlist of episod... ⇲

Navigation is not intuitive

Fix: Familiarize yourself with the app layout by exploring each section. Look for a user guide or tutorial within the app to understand the navig... ⇲

Video issue

No repeat/loop video option

Fix: Check the video player settings for any loop or repeat options. If unavailable, you can manually restart the video after it ends. OR Crea... ⇲

Inability to jump forward or backward by 10 seconds

Fix: Use the seek bar to manually adjust the playback position. Tap on the bar to jump to specific points in the video. OR If available, use g... ⇲

Videos play distorted

Fix: Check your device's display settings and ensure that the video resolution is compatible with your device. OR Try playing the video on a d... ⇲

Play/pause features fail on Apple TV

Fix: Restart the Apple TV and the DS Video app to reset any temporary glitches affecting playback controls. OR Check for any software updates... ⇲

No picture-in-picture support

Fix: Check the app settings to see if there is an option to enable picture-in-picture mode. If not, consider using the native picture-in-picture... ⇲

Playback speed adjustment is not available

Fix: Check the video player settings for any playback speed options. If not available, consider using a different app that offers this feature.... ⇲

Updates issue

DS video is outdated and lacks modern features

Fix: Check for any available updates in the App Store and install them to ensure you have the latest version of the app. OR Explore alternativ... ⇲

Compatibility issue

Compatibility issues with iOS and tvOS updates

Fix: Ensure that your device is running the latest version of iOS/tvOS and that the app is updated to the latest version as well. OR If issues... ⇲

Third-party remote control is not supported

Fix: Check the app settings to see if there is an option to enable third-party remote control support. If not, use the app's built-in controls.... ⇲

Settings issue

Subtitles always enabled by default

Fix: Go to the app settings and look for subtitle options to disable them by default. Adjust the settings for each video if necessary. OR Manu... ⇲

UI issue

Cover art not displaying

Fix: Check your internet connection to ensure that the app can fetch cover art. If the issue persists, try restarting the app. OR Manually ref... ⇲

List view only for folder display

Fix: Explore the app settings to see if there is an option to change the display view to grid or thumbnail view. OR Consider using a different... ⇲

Security issue

Does not support encrypted connections

Fix: Check the app settings for any options related to network security and enable them if available. OR Use a VPN service that supports encry... ⇲

Downloads issue

Transcoding required for downloads

Fix: Check the app settings to see if there are options to change the download format to a compatible one that does not require transcoding. OR... ⇲

No offline viewing for certain video formats

Fix: Check the app documentation to see which formats are supported for offline viewing and convert your videos to a compatible format if necessa... ⇲

Freezing issue