fix problems on Mainsl EVV [iphone]

—— Run into issues on Mainsl EVV? Get help pending when official support gets back to you!

Mainsl EVV

Info:

company: Mains'l Services Inc.

: http://www.mainsl.com

Chat with our AI-based Mainsl EVV Support

🛠️ Common Mainsl EVV Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mainsl EVV frequently logs out users

Fix: Check your device settings to ensure that the app has permission to run in the background. Go to Settings > Mainsl EVV > Background App Refr... ⇲

Difficult login process

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Crashes issue

Mainsl EVV crashes or freezes

Fix: Update the app to the latest version available in the App Store, as updates often contain bug fixes that can resolve crashing issues. OR... ⇲

Syncing issue

Inconsistent syncing of visits

Fix: Ensure you have a stable internet connection. If you are on a weak Wi-Fi or cellular network, try switching to a stronger connection. OR... ⇲

Screen issue

White screen on startup

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app to see if it resolve... ⇲

Network issue

Requires internet connection to function

Fix: If you need to use the app without internet, consider downloading any necessary data while connected to Wi-Fi before going offline. OR Ch... ⇲

Bugs issue

Manual entry of time often needed

Fix: Set reminders to log your time immediately after completing a visit to minimize manual entries. OR Check if there are settings within the... ⇲

Time tracking inaccuracies

Fix: Double-check your entries and ensure that you are following the correct procedure for logging time. Refer to the app's user guide for best p... ⇲

Mainsl EVV fails to recognize completed visits

Fix: Ensure that you are following the correct procedure for marking visits as complete. Refer to the app's user guide for detailed instructions.... ⇲

Biometric login not available

Fix: Check for app updates, as biometric login features may be added in newer versions. Update the app if necessary. OR As a workaround, consi... ⇲

Requires multiple logins during a shift

Fix: Check if there is a setting to keep you logged in for longer periods. Adjusting session timeout settings may help. OR If multiple logins... ⇲

Inability to save login information

Fix: Use a password manager app to securely store and autofill your login information, making it easier to log in each time. OR Check if there... ⇲

Compatibility issue

Mainsl EVV does not match web version checklist

Fix: Cross-reference the web version checklist with the app and note any discrepancies. This can help you keep track of what needs to be done man... ⇲

Mainsl EVV not compatible with certain devices

Fix: Check the app's requirements in the App Store to ensure your device meets the minimum specifications. If not, consider upgrading your device... ⇲

Account issue