fix problems on UBA [iphone]

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—— Run into issues on UBA ? Get help pending when official support gets back to you!

UBA Mobile App
Info:
company: United Bank For Africa
: https://www.ubagroup.com/
: www.ubagroup.com
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Network issue

Connection errors despite stable internet

Fix: 1. Toggle Airplane Mode: Swipe down from the top right corner to access the Control Center, tap the airplane icon to enable Airplane Mode, w... ⇲
 
Login issue

Unable to log in after updates

Fix: 1. Ensure correct credentials: Double-check that you are entering the correct username and password. If you have forgotten your password, us... ⇲
 
Security issue

Biometric authentication not available

Fix: 1. Check device settings: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that Face ID or Touch ID is enabled for th... ⇲
 
Duplicates issue

Duplicate apps with same name

Fix: 1. Check for multiple installations: Go to your home screen and look for the UBA Mobile App. If you see two icons, one may be a duplicate. D... ⇲
 
Payments issue

Difficulties in buying airtime

Fix: 1. Ensure you have sufficient balance: Check your account balance to ensure you have enough funds to purchase airtime. If not, transfer fund... ⇲

Delayed transaction reflections

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can delay transaction updates. 2. Ref... ⇲
 
Account issue

Inability to access account information

Fix: 1. Log out and log back in: Sometimes, simply logging out of your account and logging back in can refresh your access to account information... ⇲

Account balance not updating

Fix: 1. Refresh the app: Pull down on the screen in the app to refresh the account balance display. 2. Log out and log back in: This can refresh... ⇲

Issues with changing account details

Fix: 1. Ensure you are following the correct procedure: Go to the account settings in the app and follow the prompts to change your details. Make... ⇲
 
Updates issue

Beneficiaries deleted after update

Fix: 1. Check for saved beneficiaries: Go to the beneficiaries section in the app and see if they are still listed. If not, you may need to re-ad... ⇲

UBA requires frequent updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' under Automatic Downloads. This will ensure your apps are a... ⇲
 
Crashes issue

UBA does not open when needed

Fix: 1. Restart your iPhone: This can help clear temporary glitches that may prevent the app from opening. 2. Update the app: Go to the App Stor... ⇲
 
Support issue

Customer service response is slow

Fix: 1. Use in-app support: Check if the UBA Mobile App has a support or help section that may provide quicker answers to common issues. 2. Chec... ⇲
 
Settings issue

No option to change transaction limits

Fix: 1. Check account settings: Go to the account settings in the app to see if there is an option to change transaction limits. If not, it may b... ⇲
 
UI issue

UBA does not show card details

Fix: 1. Check account settings: Go to the card management section in the app to see if the card details are listed there. If not, you may need to... ⇲

Confusing user interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. This can help you becom... ⇲
 
Bugs issue

Frequent bugs and glitches

Fix: 1. Update the app: Go to the App Store and check for updates for the UBA Mobile App. Developers often release updates to fix bugs and improv... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Make sure that the UBA Mobile App is updated to the latest version on all devices. Performance issues can... ⇲
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 what users are saying
Bad experience
48.7%

Good experience
40.0%

Neutral
11.3%

~ from our NLP analysis of 824 combined software ratings.

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 Private Data UBA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics