fix problems on Credit Genie [iphone]

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—— Run into issues on Credit Genie? Get help pending when official support gets back to you!

Credit Genie: Get Cash Advance
Info:
company: Credit Genie
: https://www.creditgenie.com
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Payments issue

Overdraft issues due to early withdrawals

Fix: 1. Review withdrawal policies: Check the app's terms and conditions regarding withdrawals to understand any potential overdraft fees. OR... ⇲

Charges fees without providing services

Fix: 1. Review your account statements: Keep track of all charges and compare them with the services you have used to identify discrepancies. O... ⇲

Unclear repayment policies

Fix: 1. Review the app's terms and conditions: Look for a section on repayment policies to clarify any confusion. OR 2. Create a repayment sch... ⇲

High fees for minimal service

Fix: 1. Review your usage: Assess if you are using the app's features to their fullest to justify the fees. OR 2. Compare with alternatives: R... ⇲

Partial payments taken without notice

Fix: 1. Set up payment alerts: If the app allows, enable notifications for payment transactions to stay informed. OR 2. Review payment history... ⇲
 
Account issue

Inability to reconnect bank accounts

Fix: 1. Remove and re-add the bank account: Go to the app settings, find the bank account section, and remove the existing account. Then, try add... ⇲

Inconsistent approval for cash advances

Fix: 1. Check eligibility criteria: Review the app's requirements for cash advances to ensure you meet all conditions before applying. OR 2. M... ⇲

Difficulty in canceling accounts

Fix: 1. Look for account settings: Navigate to the account settings within the app to find cancellation options. OR 2. Document your cancellat... ⇲

Limited eligibility for self-employed users

Fix: 1. Gather documentation: Ensure you have all necessary financial documents ready to improve your chances of approval. OR 2. Explore alter... ⇲

Credit Genie disables accounts without explanation

Fix: 1. Review account activity: Check for any actions that may have triggered the account disablement, such as missed payments. OR 2. Request... ⇲
 
Glitches issue

Glitches when verifying debit cards

Fix: 1. Double-check card information: Ensure that all card details entered are correct, including the card number, expiration date, and CVV. O... ⇲

Frequent system glitches

Fix: 1. Clear app cache and data: As mentioned earlier, offload the app to clear cache and data, then reinstall it. OR 2. Restart your device:... ⇲
 
Support issue

Lack of timely customer support

Fix: 1. Use in-app support features: Check if the app has a help or support section that may provide FAQs or troubleshooting tips. OR 2. Utili... ⇲

Automated responses from support

Fix: 1. Be specific in your inquiries: When contacting support, provide detailed information about your issue to receive more tailored responses.... ⇲

No phone support available

Fix: 1. Use in-app messaging: If available, use the in-app messaging feature to communicate with support directly. OR 2. Explore online resour... ⇲

Unresponsive to refund requests

Fix: 1. Keep records of your requests: Document all refund requests and responses to track your communication. OR 2. Use multiple contact meth... ⇲
 
Syncing issue

Credit Genie fails to save bank information

Fix: 1. Ensure app permissions are granted: Go to Settings > Privacy > and check if the app has permission to access necessary data. OR 2. Rei... ⇲
 
Customization issue

Inability to manually input address

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix input issues. OR 2. Use a different devi... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
5.1%

Neutral
1.7%

~ from our NLP analysis of 43,589 combined software ratings.

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 Private Data Credit Genie collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics