fix problems on Qualia Connect [iphone]

—— Run into issues on Qualia Connect? Get help pending when official support gets back to you!

Qualia Connect

Info:

company: Qualia Labs, Inc.

: https://www.qualia.com

: www.qualia.com

Chat with our AI-based Qualia Connect Support

🛠️ Common Qualia Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot login with work credentials

Fix: Ensure that you are using the correct format for your work credentials. Sometimes, work emails require a specific format (e.g., username@com... ⇲

Password reset not available in app

Fix: If the app does not provide a password reset option, visit the Qualia Connect website on a browser. Look for a 'Forgot Password' link to res... ⇲

Network issue

Qualia Connect shows ERR_NGROK_3200

Fix: This error typically indicates a connection issue. Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data... ⇲

Security issue

Two factor authentication issues

Fix: Ensure that your two-factor authentication method is set up correctly. Check if you are using the correct authentication app or method (SMS,... ⇲

No biometrics for iPhone version

Fix: If biometrics are not available, consider using a strong password for security. You can also provide feedback to the app developers requesti... ⇲

Difficult to sign on

Fix: Make sure you are entering your credentials correctly, paying attention to case sensitivity. Use a password manager to help with this. OR... ⇲

Invalid credentials error

Fix: Double-check your username and password for any typos. Ensure that Caps Lock is off and that you are using the correct keyboard layout. OR... ⇲

Login gives no reason for error

Fix: If the app does not provide a specific error message, try logging in through a web browser to see if you receive more detailed feedback ther... ⇲

Username and password not recognized

Fix: Verify that you are using the correct username and password. If you have multiple accounts, ensure you are using the credentials for the cor... ⇲