fix problems on MyDataHelps [iphone]

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—— Run into issues on MyDataHelps? Get help pending when official support gets back to you!

MyDataHelps
Info:
company: CareEvolution
: https://mydatahelps.org
: mydatahelps.org
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Uploads issue

Error when submitting COVID immunization data

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try switching to a diff... ⇲
 
Customization issue

Inability to add booster shots

Fix: 1. Check for app updates: Make sure you have the latest version of MyDataHelps installed, as new features may be added in updates. 2. Look f... ⇲

No option to record additional COVID vaccine boosters

Fix: 1. Check for app updates: Ensure you have the latest version of MyDataHelps, as new features may be added in updates. 2. Use the symptom tra... ⇲
 
Support issue

Link to email support does not work

Fix: 1. Copy the email address: If the link is not working, try to copy the email address and paste it into your email app to send your support r... ⇲

No way to send feedback to developers

Fix: 1. Use alternative contact methods: If the app does not provide a feedback option, check the MyDataHelps official website for contact inform... ⇲

MyDataHelps fails to provide documentation for at-home tests

Fix: 1. Check the app settings: Look for a section related to at-home tests or documentation within the app settings or help section. 2. Visit th... ⇲
 
Crashes issue

MyDataHelps crashes during registration

Fix: 1. Ensure you have a stable internet connection: A weak connection can cause the app to crash. Switch to a stronger Wi-Fi network or ensure... ⇲
 
UI issue

Print size is too small to read

Fix: 1. Adjust the text size in your iPhone settings: Go to Settings > Display & Brightness > Text Size and adjust the slider to increase the tex... ⇲
 
Login issue

Fitbit login process fails repeatedly

Fix: 1. Ensure your Fitbit account is active: Check if you can log into your Fitbit account through the Fitbit app or website. If not, reset your... ⇲
 
Syncing issue

No synchronization with Garmin

Fix: 1. Check your Garmin account: Ensure your Garmin account is active and you can log in through the Garmin app or website. 2. Disconnect and r... ⇲

MyDataHelps does not refresh properly

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen) and swipe up on MyDataHelps to close it. Re... ⇲
 
Loading issue

Loading error after recent update

Fix: 1. Restart the app: Close MyDataHelps completely and reopen it to see if the loading error persists. 2. Clear the app cache: Go to your iPho... ⇲

Indefinite loading when accessing profile

Fix: 1. Restart the app: Close MyDataHelps completely and reopen it to see if the profile loads properly. 2. Check your internet connection: Ensu... ⇲
 
Bugs issue

Task completion message persists despite completing tasks

Fix: 1. Restart the app: Close MyDataHelps completely and reopen it to see if the task completion message clears. 2. Log out and back in: Go to t... ⇲
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 what users are saying
Good experience
83.9%

Bad experience
10.0%

Neutral
6.1%

~ from our NLP analysis of 230 combined software ratings.

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 Private Data MyDataHelps collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data