fix problems on The Providence Journal, R.I. [iphone]

​

—— Run into issues on The Providence Journal, R.I.? Get help pending when official support gets back to you!

The Providence Journal, R.I.
Info:
company: Gannett
: https://help.providencejournal.com
: www.providencejournal.com
Chat with our AI-based The Providence Journal, R.I. Support
   Hello! How can I assist you?  

characters left:
 
UI issue

inconsistent zooming and fit to screen

Fix: Try adjusting the zoom settings within the app. Look for a settings or preferences menu where you can set default zoom levels. If the app do... ⇲

random page navigation

Fix: If you are experiencing random page navigation, ensure that you are not accidentally tapping on links or buttons. Take your time when scroll... ⇲

layout is messy

Fix: To improve your experience, try adjusting the display settings on your device. Go to Settings > Display & Brightness and experiment with dif... ⇲

difficult to print

Fix: To print articles, first ensure that your iPhone is connected to a compatible printer. Use the share icon (usually a square with an arrow) w... ⇲

requires multiple steps to access articles

Fix: To streamline access to articles, create bookmarks for your favorite sections or articles. This can save you time in navigating through mult... ⇲

The Providence Journal, R.I. is clunky and not user-friendly

Fix: To improve your experience, take some time to explore all the features of the app. Familiarizing yourself with its layout and options can he... ⇲
 
Ads issue

pop-up ads obstruct content

Fix: Look for an option within the app to disable or limit ads. Some apps offer a premium version that removes ads for a fee. If this is not an o... ⇲

content is hard to find due to shifting ads

Fix: Try using the app during off-peak hours when ad traffic may be lower, which can help reduce the shifting of content. Additionally, look for... ⇲
 
Notifications issue

notification preferences do not work

Fix: Check your notification settings for the app. Go to Settings > Notifications > The Providence Journal and ensure that notifications are enab... ⇲
 
Crashes issue

The Providence Journal, R.I. crashes often

Fix: To reduce crashes, ensure that your app is updated to the latest version. Go to the App Store, search for The Providence Journal, and update... ⇲
 
Search issue

no search function

Fix: If the app lacks a search function, try using the website version of The Providence Journal, which may have a search feature. You can access... ⇲
 
Payments issue

no refunds for digital subscription cancellations

Fix: While refunds may not be available, you can manage your subscription settings to avoid future charges. Go to Settings > Your Name > Subscrip... ⇲
 
Compatibility issue

difficult to read on tablet

Fix: Adjust the display settings on your tablet. Go to Settings > Display & Brightness and increase the text size or change the display settings... ⇲
 
Support issue

customer service is unresponsive

Fix: If you need assistance, try checking the app for a FAQ or help section that may address common issues without needing to contact customer se... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
77.5%

Bad experience
15.6%

Neutral
6.9%

~ from our NLP analysis of 712 combined software ratings.

 Switch to these Alternatives:
WPRI 12 News - Providence, RI
NBC 10 WJAR
News Talk 630 WPRO & 99.7 FM
The Public's Radio
ABC6 Providence News
NewsMemory
The Boston Globe
The Boston Globe ePaper
Boston Herald
Boston Herald E-Edition

 Private Data The Providence Journal, R.I. collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. ProJo digital access: $24.99 Providence Journal Monthly Subscription
  2. Subscription: $24.99 Monthly rate
  3. Providence Journal - Annual: $69.99 Get a year of the best local news from ProJo!