Fix MSC errors on iphone

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15 problems reported in the past 24 hours

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Camera
Selfie capture for check-in is unreliable

🛠️ Make sure your device's camera permissions are enabled for the MSC app. Go to Settings > Privacy > C... show fix »
Selfie and passport scan required multiple attempts

🛠️ Ensure that you are in a well-lit area and that your face and passport are clearly visible in the fr... show fix »
 
Login
App frequently logs users out

🛠️ Check your internet connection. A weak or unstable connection can cause the app to log you out. Swit... show fix »
 
Updates
Inconsistent menu updates

🛠️ Refresh the app by pulling down on the main screen to reload the content. This can help update the m... show fix »
 
Crashes
App crashes and freezes

🛠️ Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer... show fix »
 
Settings
No option for manual passport entry

🛠️ Check if there is an alternative method for entering passport information in the app settings or dur... show fix »
 
Network
Limited functionality without WiFi

🛠️ Download any available offline content within the app before going offline. Check for options to sav... show fix »
 
Features
Inability to book packages before check-in

🛠️ Check if there are specific booking windows for packages. Some packages may only be available for bo... show fix »
Inability to add multiple cruises at once

🛠️ Check if there is an option to create a group booking or family account that allows for multiple cru... show fix »
No map or navigation information

🛠️ Look for a dedicated section in the app for maps or itineraries. Sometimes, this information is loca... show fix »
 
Support
No feedback feature for staff

🛠️ Look for a contact or support section within the app where you can send feedback or inquiries direct... show fix »
 
Account
App does not recognize multiple users in a room

🛠️ Ensure that each user has their own account set up in the app. Each person should log in with their... show fix »
 
Glitches
Glitches prevent purchases

🛠️ Try restarting the app and attempting the purchase again. This can resolve temporary glitches that m... show fix »
 
Customization
No tutorial for app navigation

🛠️ Explore the app's help or FAQ section, which may provide guidance on how to navigate the app effecti... show fix »
 
UI
User interface is not user-friendly

🛠️ Explore the app's settings to customize your experience. Look for options to adjust the layout or di... show fix »
 
Bugs
Error messages during check-in

🛠️ Ensure that all required fields are filled out correctly. Double-check for any missing or incorrect... show fix »
 
Notifications
Lack of push notifications for chat feature

🛠️ Check your notification settings for the MSC app. Go to Settings > Notifications > MSC and ensure th... show fix »
 
Compatibility
Inability to access certain features due to browser issues

🛠️ Try using a different browser or updating your current browser to the latest version. This can resol... show fix »
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 Contact Support
Developer:
MSC Cruises SA
Email:
  http://www.msccruises.com
Website:
🌐 www.msccruises.com
Terms/Privacy:
⚔️ https://www.msccruises.com/int/privacy
 Switch to these Alternatives:
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 Private Data MSC collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
94.3%

Neutral
3.0%

Negative experience
2.6%

~ from our NLP analysis of 12,238 combined software ratings.