fix problems on Hopp [iphone]

—— Run into issues on Hopp? Get help pending when official support gets back to you!

Hopp - Go Further

Info:

company: Hopp ehf

: https://hopp.bike

Chat with our AI-based Hopp Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Ride termination without indication

Fix: Check the app settings to see if there are notifications enabled for ride status updates. If not, enable them to receive alerts when your ri... »»

No contact information available

Fix: Look for a 'Help' or 'Support' section within the app. Many apps provide FAQs or troubleshooting guides that can assist you without needing... »»

Support issue

Unresponsive customer support

Fix: Try reaching out through multiple channels. If the app has social media accounts, consider sending a message or posting your issue there, as... »»

Camera issue

Inconvenient photo requirement to end ride

Fix: Before starting your ride, familiarize yourself with the photo requirements. Practice taking the required photo in a well-lit area to ensure... »»

Bugs issue

Scooter unlock issues

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to unlocking scooters. Check your internet connecti... »»

Payments issue

High costs compared to competitors

Fix: Consider using the app during off-peak hours when rates may be lower. Check for any promotions or discounts that may be available within the... »»

Credit card acceptance issues

Fix: Check that your credit card details are entered correctly in the app. Ensure that your card is not expired and that it has sufficient funds... »»

Verification issue

Long license verification process

Fix: Ensure that you have all necessary documents ready and that they meet the app's requirements. Double-check that your license is valid and cl... »»

Failure to send verification pin

Fix: Check your phone's notification settings to ensure that the app is allowed to send notifications. Sometimes, verification pins can be blocke... »»

Privacy issue

Inability to use without personal information

Fix: Review the app's privacy policy to understand what personal information is required and why. If you are uncomfortable providing certain info... »»

Navigation issue

App stranded users far from destination

Fix: Before starting your ride, review the map and plan your route to ensure you are heading in the right direction. Use the app's navigation fea... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.5%

Bad experience

5.3%

Neutral

2.2%

~ from our NLP analysis of 544 combined software ratings.

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Private Data Hopp collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics