fix problems on Enroll MHC [iphone]

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—— Run into issues on Enroll MHC? Get help pending when official support gets back to you!

Enroll MHC
Info:
company: Maryland Health Benefit Exchange
: https://www.marylandhealthconnection.gov/
: www.marylandhealthconnection.gov
Chat with our AI-based Enroll MHC Support
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Uploads issue

Documents cannot be uploaded

Fix: 1. Check File Format: Ensure that the documents you are trying to upload are in the correct format (e.g., PDF, JPEG). If not, convert them t... ⇲

No option to upload documents on website

Fix: 1. Use the App: If the website does not allow document uploads, use the app instead, as it may have the functionality you need. 2. Check for... ⇲
 
Features issue

Enroll MHC lacks functionality

Fix: 1. Explore Settings: Check the app settings to see if there are features that can be enabled or adjusted to enhance functionality. Sometimes... ⇲
 
Loading issue

White screens during loading

Fix: 1. Check Internet Connection: A weak or unstable internet connection can cause loading issues. Switch between Wi-Fi and cellular data to see... ⇲
 
UI issue

Unresponsive buttons

Fix: 1. Restart the App: Close the app completely and reopen it. This can help reset any unresponsive elements. 2. Check for Updates: Ensure the... ⇲

Inaccessible multiple choice options

Fix: 1. Restart the App: Close the app completely and reopen it to see if the options become accessible. 2. Update the App: Ensure you are using... ⇲
 
Settings issue

Inability to cancel coverage

Fix: 1. Check App Settings: Look for an option in the app settings related to coverage or account management. There may be a cancellation option... ⇲
 
Customization issue

Forced to use app instead of website

Fix: 1. Use a Web Browser: If the app is not functioning as expected, try accessing the service through a web browser on your iPhone. This may pr... ⇲
 
Bugs issue

Error messages during application submission

Fix: 1. Review Application: Go through your application to ensure all required fields are filled out correctly. Look for any highlighted errors o... ⇲
 
Notifications issue

No notifications received

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Enroll MHC and ensure notifications are enabled. Adjust settings as needed.... ⇲
 
Support issue

Customer service is unhelpful

Fix: 1. Use FAQs: Check the app or website for a FAQ section that may address your issue without needing to contact customer service. 2. Document... ⇲
 
Updates issue

Frequent updates required

Fix: 1. Enable Automatic Updates: Go to Settings > App Store and enable 'App Updates' to ensure you always have the latest version without manual... ⇲
 
Network issue

Server connection issues

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart the Ap... ⇲
 
Login issue

Invalid password prompts

Fix: 1. Reset Password: If you are consistently receiving invalid password prompts, use the 'Forgot Password' option to reset your password. 2. C... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Restart Your Device: Restarting your iPhone can help clear temporary glitches that may affect app performance. 2. Update the App: Ensure... ⇲
 
Compatibility issue

Enroll MHC does not support iPhone X full screen

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates may include support for newer devices. 2. Adjust Display S... ⇲
 
Security issue

Difficulties in verifying identity

Fix: 1. Double-Check Information: Ensure that all information entered for identity verification is accurate and matches your official documents.... ⇲
 
Registration issue

Clunky registration process

Fix: 1. Take Your Time: Go through each step of the registration process slowly and ensure all required fields are filled out correctly. 2. Use a... ⇲
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 what users are saying
Bad experience
69.4%

Good experience
24.3%

Neutral
6.3%

~ from our NLP analysis of 683 combined software ratings.

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 Private Data Enroll MHC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics