fix problems on Inova [iphone]

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—— Run into issues on Inova? Get help pending when official support gets back to you!

Inova
Info:
company: Inova Health System
: https://www.inova.org/patients-visitors/mychart/faq
: www.inova.org
Chat with our AI-based Inova Support
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Settings issue

Inability to schedule follow-up appointments

Fix: 1. Check App Permissions: Ensure the app has the necessary permissions to access your calendar and notifications. Go to Settings > Privacy >... ⇲
 
Updates issue

Real-time ER wait times not updated

Fix: 1. Refresh the App: Pull down on the screen to refresh the wait times. This can help update the information displayed. 2. Check Internet Co... ⇲

Inability to update physician information

Fix: 1. Check App Permissions: Ensure the app has the necessary permissions to access your contacts or health information. Go to Settings > Priva... ⇲
 
Compatibility issue

Redirects to a website instead of functioning as a standalone app

Fix: 1. Check App Settings: Look for any settings within the app that may allow you to toggle between web and app functionality. 2. Update the A... ⇲

Some functions open in Safari instead of the app

Fix: 1. Check App Settings: Look for any settings within the app that may allow you to toggle between web and app functionality. 2. Update the A... ⇲
 
Slow issue

Slow performance and constant loading issues

Fix: 1. Restart Your iPhone: A simple restart can often resolve performance issues. 2. Free Up Storage: Check your iPhone's storage and delete u... ⇲
 
Permissions issue

Difficulties in setting up proxy access for minors

Fix: 1. Review App Instructions: Check the app's help section or user guide for specific instructions on setting up proxy access for minors. 2.... ⇲
 
UI issue

Inova is not intuitive for all users

Fix: 1. Explore Help Resources: Check the app's help section or user guide for tips on navigating the app. 2. Take a Tutorial: If available, tak... ⇲
 
Payments issue

Overcharging for certain medical services

Fix: 1. Review Billing Statements: Carefully review your billing statements to understand the charges. 2. Check Insurance Coverage: Verify what... ⇲
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 what users are saying
Good experience
90.8%

Bad experience
8.2%

Neutral
1.0%

~ from our NLP analysis of 207 combined software ratings.

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 Private Data Inova collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics