fix problems on BrainHealth [iphone]

—— Run into issues on BrainHealth? Get help pending when official support gets back to you!

BrainHealth®

Info:

company: University of Texas at Dallas

: https://centerforbrainhealth.org/project/faq

: thebrainhealthproject.org

Chat with our AI-based BrainHealth Support

🛠️ Common BrainHealth Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BrainHealth freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

navigation issues

Fix: 1. Check for app updates: Open the App Store, tap on your profile icon, and scroll to see if BrainHealth® has an available update. Updating... ⇲

UI issue

buttons unresponsive

Fix: 1. Restart the app: Force close the app and reopen it as described in the solution for app freezes. This can often resolve unresponsive butt... ⇲

poor mobile display

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and ensure that 'Night Shift' or 'True Tone' is not affecting the display.... ⇲

unable to progress due to unresponsive next button

Fix: 1. Restart the app: Force close the app and reopen it to see if the next button becomes responsive. 2. Check for app updates: Ensure you hav... ⇲

Screen issue

screen formatting problems

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and check if 'Display Zoom' is set to Standard. If it's set to Zoomed, swi... ⇲

Bugs issue

inaccurate statistics

Fix: 1. Ensure proper data input: Double-check that you are entering data correctly within the app. Incorrect inputs can lead to inaccurate stati... ⇲

Crashes issue

BrainHealth crashes

Fix: 1. Update the app: Go to the App Store and check for updates for BrainHealth®. Installing the latest version can fix bugs that cause crashes... ⇲

Gameplay issue

repetitive task completion required

Fix: 1. Check app settings: Look for any settings within the app that may allow you to adjust the frequency of tasks or notifications. This may h... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

73.1%

Bad experience

23.1%

Neutral

3.8%

~ from our NLP analysis of 26 combined software ratings.

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Private Data BrainHealth collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics