fix problems on Carrot2 [iphone]

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—— Run into issues on Carrot2? Get help pending when official support gets back to you!

Carrot2
Info:
company: Beijing Kai Luo Tian Xia Technology Co., Ltd.
: http://www.luobo.cn
: www.luobo.cn
Chat with our AI-based Carrot2 Support
   Hello! How can I assist you?  

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Privacy issue

Requires real identity information

Fix: Review the app's privacy policy to understand why this information is required. If you are uncomfortable providing your real identity, consi... ⇲

Inability to play without ID number

Fix: If you have a valid ID number but are unsure how to input it, check the app's help section or FAQ for guidance on how to enter your ID infor... ⇲

Disappointment over ID requirement

Fix: Consider providing feedback through the app's feedback feature if available, expressing your concerns about the ID requirement. This can hel... ⇲

Real name and ID request

Fix: If you are uncomfortable providing your real name, check if the app allows for pseudonyms or nicknames. Some apps may have options for users... ⇲
 
Settings issue

Settings button for music not found

Fix: Look for a gear icon or three-dot menu in the main interface, as settings are often located there. If you still cannot find it, try swiping... ⇲
 
Customization issue

Quests and objectives in Chinese

Fix: Use a translation app to translate the text on your screen. You can take screenshots of the quests and objectives and use the translation fe... ⇲
 
Crashes issue

Carrot2 crashes on startup

Fix: Try restarting your iPhone to clear any temporary glitches that may be causing the app to crash. After restarting, attempt to open the app a... ⇲
 
Screen issue

White screen after purchasing in-game items

Fix: Force close the app and restart it to see if the issue resolves itself. Sometimes, a simple restart can fix display issues after transaction... ⇲
 
Support issue

Lack of support for foreign players without Chinese ID

Fix: Search for online forums or communities where foreign players discuss their experiences and any workarounds they may have found for playing... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
48.3%

Good experience
46.6%

Neutral
5.2%

~ from our NLP analysis of 58 combined software ratings.

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 Private Data Carrot2 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • User Content
    • Identifiers

  Cost of Subscriptions
  1. 超值宝石: $0.99 快速购买400宝石！
  2. 无限生命限时折扣: $1.99 在15分钟内购买无限生命折扣
  3. 幸运礼包!: $0.99 购买幸运礼包，让你的挑战更轻松！
  4. 保护气球!: $0.99 超级保护气球，防止萝卜下落！
  5. 一箱宝石: $2.99 18元购买750颗宝石
  6. 套餐五: $2.99 购买白金礼包和750颗宝石
  7. 挑战模式复活: $0.99 当挑战模式萝卜血量为0时，可用于复活
  8. 一大箱宝石特惠: $1.99 立即抢购6折优惠的一大箱宝石礼包！
  9. 解锁老萝卜英雄: $0.99 立即付费解锁萝卜英雄，和您并肩战斗
  10. 一小袋宝石特惠: $0.99 立即抢购6折优惠的一袋宝石礼包！