fix problems on Kokoon [iphone]

​

—— Run into issues on Kokoon? Get help pending when official support gets back to you!

Kokoon
Info:
company: Kokoon Technology Ltd
: https://help.kokoon.io/hc/en-us
: kokoon.io
Chat with our AI-based Kokoon Support
   Hello! How can I assist you?  

characters left:
 
Content issue

Limited library of hypnosis programs

Fix: 1. Explore alternative apps: If the library is too limited, consider exploring other hypnosis apps that may offer a wider variety of program... ⇲
 
Bugs issue

Kokoon does not work properly

Fix: 1. Update the app: Check the App Store for any available updates for the Kokoon app and install them. Updates often fix bugs and improve per... ⇲

Sleep tracking fails

Fix: 1. Ensure the app is running: Make sure the Kokoon app is open and running while you sleep for accurate tracking. 2. Check permissions: Go... ⇲

Sleep tracking data incorrect

Fix: 1. Ensure proper usage: Make sure you are using the app correctly and that it is running while you sleep for accurate tracking. 2. Restart... ⇲

Kokoon does not recognize listening history

Fix: 1. Ensure the app is running: Make sure the Kokoon app is open and running while you listen to audio for it to track your listening history.... ⇲
 
Compatibility issue

Trouble recognizing nightbuds

Fix: 1. Ensure Bluetooth is enabled: Go to your iPhone settings and make sure Bluetooth is turned on. 2. Re-pair the nightbuds: Forget the night... ⇲

No integration with Apple Health

Fix: 1. Use third-party apps: Consider using third-party sleep tracking apps that integrate with Apple Health and can provide additional insights... ⇲

Kokoon features do not work with iOS 16

Fix: 1. Update the app: Check the App Store for any updates to the Kokoon app that may address compatibility issues with iOS 16. 2. Reinstall th... ⇲
 
Payments issue

Subscription required for app use

Fix: 1. Review subscription options: Go to the app settings and review the subscription plans available. Choose the one that best fits your needs... ⇲

Kokoon hangs on subscription screen

Fix: 1. Force close the app: Double-tap the home button or swipe up from the bottom of the screen to view open apps, then swipe up on the Kokoon... ⇲
 
Settings issue

No option to set wake and sleep times

Fix: 1. Use a manual timer: If the app does not allow setting specific times, use a manual timer or alarm on your iPhone to wake you up at your d... ⇲
 
UI issue

Blank text boxes in app

Fix: 1. Restart the app: Close the Kokoon app completely and reopen it to see if the issue resolves itself. 2. Reinstall the app: If the problem... ⇲

Navigation of app is confusing

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Refer to user guide... ⇲
 
Support issue

Customer support slow to respond

Fix: 1. Check FAQs: Visit the app's FAQ section or help center for common issues and solutions that may address your concerns without needing to... ⇲
 
Features issue

Power Nap feature missing

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as features may be added in updates. 2. Use a manual timer: If th... ⇲

No integrated alarm feature

Fix: 1. Use your iPhone's alarm: Set an alarm using the built-in Clock app on your iPhone to wake you up at your desired time. 2. Provide feedba... ⇲
 
Syncing issue

EEG data retrieval issues

Fix: 1. Ensure proper connection: Make sure your nightbuds are properly connected to the app and that Bluetooth is enabled. 2. Restart the app:... ⇲

Kokoon fails to sync sleep data

Fix: 1. Check internet connection: Ensure that your device is connected to a stable internet connection, as syncing requires data transfer. 2. R... ⇲
 
Updates issue

Kokoon update causes blank screen

Fix: 1. Force close the app: Double-tap the home button or swipe up from the bottom of the screen to view open apps, then swipe up on the Kokoon... ⇲

Firmware update stuck

Fix: 1. Restart the nightbuds: Turn off the nightbuds and turn them back on to reset the firmware update process. 2. Re-pair the nightbuds: Forg... ⇲
 
Audio issue

Sound programs do not play

Fix: 1. Check volume settings: Ensure that your device's volume is turned up and not muted. 2. Restart the app: Close the Kokoon app completely... ⇲

Audio continues playing after closing app

Fix: 1. Force close the app: Double-tap the home button or swipe up from the bottom of the screen to view open apps, then swipe up on the Kokoon... ⇲
 
Network issue

Kokoon disconnects from headphones

Fix: 1. Check Bluetooth connection: Ensure that your nightbuds are properly connected to your iPhone via Bluetooth. 2. Restart the app: Close an... ⇲
 
Hardware issue

Interchangeable earplugs fall off easily

Fix: 1. Ensure proper fit: Make sure you are using the correct size of earplugs for your nightbuds. If they are too loose, try a different size.... ⇲

Nightbuds randomly shut off

Fix: 1. Check battery levels: Ensure that your nightbuds are fully charged. Low battery levels can cause them to shut off unexpectedly. 2. Resta... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
75.0%

Bad experience
21.0%

Neutral
4.0%

~ from our NLP analysis of 124 combined software ratings.

 Switch to these Alternatives:
Sensate: Stress/Anxiety Relief
Bose Sleep
BrainWave: 37 Binaural Series™
RingConn
MYHIXEL Play
Power Nap Tracker: cycle timer
SleepSpace: Tracker & Coach
Katalyst
Virtusan: NSDR, 40 Hz and more
Naturespace: Relax Sleep Dream

 Private Data Kokoon collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Sensitive Info