fix problems on SmartHub [iphone]

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—— Run into issues on SmartHub? Get help pending when official support gets back to you!

SmartHub
Info:
company: National Information Solutions Cooperative
: http://www.smarthubapp.com/support.htm
: www.smarthubapp.com
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Updates issue

SmartHub stopped updating usage

Fix: 1. Check for any app updates in the App Store and install them. 2. Restart your iPhone to refresh the app's functionality. OR 1. Go to th... ⇲
 
Features issue

Facial recognition feature removed

Fix: 1. Check the app settings to see if there is an option to enable facial recognition again. 2. If not available, consider using a strong pass... ⇲
 
Bugs issue

Inaccurate comparison calculations

Fix: 1. Double-check the input data you are using for the comparison to ensure accuracy. 2. Restart the app to refresh the calculations. OR 1.... ⇲
 
Security issue

Biometric authentication removed

Fix: 1. Check the app settings to see if there is an option to enable biometric authentication again. 2. If it is not available, ensure your iPho... ⇲
 
Network issue

Cannot report internet outages

Fix: 1. Check the app for a 'Support' or 'Help' section where you might find an option to report outages. 2. If unavailable, try using the websit... ⇲

SmartHub fails to connect to server

Fix: 1. Check your internet connection and ensure it is stable. 2. Restart your iPhone to refresh the network connection. OR 1. Try using the... ⇲
 
Login issue

Login issues after app update

Fix: 1. Ensure you are entering the correct username and password. 2. Restart your iPhone and try logging in again. OR 1. If you still cannot... ⇲

SmartHub hangs during sign-in

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Ensure you have the latest version of the app installed. OR 1. Try clearing th... ⇲
 
Payments issue

No option to set payment date in advance

Fix: 1. Check the app settings under 'Payment Options' to see if there is a scheduling feature. 2. If not available, consider setting reminders f... ⇲

Limited utility payment options

Fix: 1. Check the app settings for any updates or additional payment methods that may have been added. 2. Use the website to see if more payment... ⇲

Card declines in app but works on website

Fix: 1. Ensure that the card details entered in the app are correct and up to date. 2. Check if there are any restrictions on your card for onlin... ⇲
 
Account issue

Password reset issues

Fix: 1. Use the 'Forgot Password' feature and follow the instructions sent to your email. 2. Check your spam folder if you do not see the email.... ⇲

Account locked without explanation

Fix: 1. Try resetting your password to see if that unlocks your account. 2. Check your email for any notifications regarding the account lock.... ⇲
 
Notifications issue

No notifications for payment issues

Fix: 1. Check the app settings to ensure notifications are enabled. 2. Go to your iPhone settings, select SmartHub, and ensure notifications are... ⇲
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 what users are saying
Bad experience
57.6%

Good experience
33.8%

Neutral
8.6%

~ from our NLP analysis of 1,520 combined software ratings.

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 Private Data SmartHub collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics