fix problems on PSECU [iphone]

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—— Run into issues on PSECU ? Get help pending when official support gets back to you!

PSECU Mobile
Info:
company: Pennsylvania State Employees Credit Union
: https://www.psecu.com/member-support
: www.psecu.com
Chat with our AI-based PSECU Support
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Login issue

frequent login issues

Fix: 1. Ensure correct credentials: Double-check that you are entering the correct username and password. 2. Reset password: If you suspect your... ⇲

long login times

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection. 2. Clear app cache: Go to Settings > General > iPhone... ⇲
 
Slow issue

slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. 2. Close background apps: Close any unnecessary ap... ⇲
 
Crashes issue

crashes during check deposits

Fix: 1. Ensure good lighting: Make sure you are in a well-lit area when taking pictures of the check. 2. Hold the phone steady: Keep your phone s... ⇲
 
UI issue

widget functionality problems

Fix: 1. Remove and re-add the widget: Long press on the widget, select 'Remove Widget', then go to the widget gallery and re-add it. 2. Restart y... ⇲

hidden menu options behind status bar

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the text size or display settings to see if it resolves the iss... ⇲

cut-off screens in bill payment

Fix: 1. Rotate your device: Sometimes, rotating the device to landscape mode can help display the full screen. 2. Adjust text size: Go to Setting... ⇲

small print size

Fix: 1. Adjust text size: Go to Settings > Display & Brightness > Text Size and increase the text size. 2. Use Accessibility settings: Go to Sett... ⇲

lack of guided steps for transactions

Fix: 1. Explore the app: Familiarize yourself with the app layout and available options. 2. Check for help sections: Look for any help or FAQ sec... ⇲

poor user interface design

Fix: 1. Provide feedback within the app: Use any available feedback options to express your concerns about the interface. 2. Familiarize yourself... ⇲
 
Account issue

inaccurate account balance display

Fix: 1. Refresh the app: Pull down on the screen to refresh the account balance. 2. Log out and log back in: This can help sync your account info... ⇲

difficulties with external account transfers

Fix: 1. Verify account information: Ensure that the external account details are entered correctly. 2. Check for any transfer limits: Review any... ⇲
 
Security issue

security checks with every action

Fix: 1. Review app settings: Check if there are options to reduce security checks in the app settings. 2. Use biometric login: Enable Face ID or... ⇲
 
Updates issue

inconsistent transaction updates

Fix: 1. Refresh the app: Pull down on the screen to refresh transaction history. 2. Log out and log back in: This can help sync your account info... ⇲

PSECU performance issues after updates

Fix: 1. Restart your iPhone: This can help clear temporary files and improve performance. 2. Clear app cache: Go to Settings > General > iPhone S... ⇲
 
Bugs issue

unresponsive app features

Fix: 1. Restart the app: Close the app completely and reopen it to see if features become responsive. 2. Restart your iPhone: This can help refre... ⇲
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 what users are saying
Good experience
96.6%

Bad experience
2.3%

Neutral
1.1%

~ from our NLP analysis of 26,261 combined software ratings.

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 Private Data PSECU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics