fix problems on Protake [iphone]

—— Run into issues on Protake? Get help pending when official support gets back to you!

Protake - Mobile Cinema Camera

Info:

company: Beijing Lingguang Zaixian Information Technology Limited

: https://dafork.com

Chat with our AI-based Protake Support

🛠️ Common Protake Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No control over bitrate quality

Fix: Currently, Protake does not allow users to adjust the bitrate settings directly. As a workaround, consider recording in a different resoluti... ⇲

Duplicate file naming when recording to external drive

Fix: To avoid duplicate file names, manually rename files after recording. Create a consistent naming convention that includes the date and time... ⇲

Network issue

Limited remote monitoring functionality

Fix: To enhance remote monitoring, consider using a secondary device to view the feed. Use a tablet or another smartphone with the app installed... ⇲

Requires internet connection for pro features

Fix: If you need to use pro features without an internet connection, download any necessary updates or content while connected to Wi-Fi before go... ⇲

Audio issue

No audio monitoring support

Fix: As a workaround, use an external audio recorder to monitor sound while filming. Sync the audio in post-production for better control over au... ⇲

No external mic integration

Fix: Use an external audio recorder to capture sound separately and sync it in post-production. This allows for better audio quality even without... ⇲

Video issue

Ultra Wide video quality is subpar

Fix: To improve the quality of ultra-wide shots, ensure you have good lighting conditions. Better lighting can significantly enhance video qualit... ⇲

Stabilization not working in Pro mode at 4K

Fix: Try lowering the resolution to see if stabilization improves. Sometimes, higher resolutions can strain the device's processing capabilities,... ⇲

No 10-bit log recording

Fix: If 10-bit recording is essential, consider using a different app that supports this feature. Research alternatives that provide 10-bit log r... ⇲

Freezing issue

Protake freezes in portrait mode

Fix: If the app freezes, try closing and reopening it. If the issue persists, restart your iPhone to clear any temporary glitches that may be cau... ⇲

Camera issue

Inability to tap to focus in pro mode

Fix: As a workaround, manually adjust focus using the available controls in the app. Familiarize yourself with the focus slider or wheel to achie... ⇲

Compatibility issue

Gimbal support not functioning

Fix: Ensure that your gimbal is properly calibrated and compatible with the app. Check the gimbal's manual for any specific settings required for... ⇲

Storage issue

Memory full error despite available storage

Fix: Check the app's storage settings to ensure it is set to save files to the correct location. Sometimes, the app may not recognize available s... ⇲

Screen issue

Distortion and screen flicker during filming

Fix: Ensure that your iPhone's software is up to date, as updates can fix bugs that cause distortion or flickering. Go to Settings > General > So... ⇲

Orientation lock issues when flipping phone

Fix: Check your iPhone's orientation lock settings. Go to Settings > Display & Brightness and ensure that the orientation lock is turned off. O... ⇲

Support issue

No customer support or contact options

Fix: Check the app's FAQ or help section for common issues and solutions. Many apps provide self-help resources that can address your concerns.... ⇲

Payments issue

Subscription model is expensive

Fix: Evaluate your usage of the app and consider whether you can switch to a lower-tier subscription or use the app's free features more effectiv... ⇲

Customization issue

Limited filters available

Fix: Consider using third-party video editing apps after filming to apply additional filters and effects. This allows for greater customization b... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

87.8%

Bad experience

8.2%

Neutral

4.0%

~ from our NLP analysis of 1,041 combined software ratings.

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Private Data Protake collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Protake+ (1 Year): $19.99 Enjoy all the pro features of Protake.
Protake Cloud: 60 Minutes: $4.99 Protake Cloud: 60 Minutes.
Protake Cloud: 480 Minutes: $19.99 Protake Cloud: 480 Minutes.
Protake Cloud: 180 Minutes: $9.99 Protake Cloud: 180 Minutes.