fix problems on Well OnTarget Fitness Program [iphone]

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—— Run into issues on Well OnTarget Fitness Program? Get help pending when official support gets back to you!

Well onTarget Fitness Program
Info:
company: Tivity Health, Inc.
: https://www.bcbsilforyourhealth.com/
: www.bcbsilforyourhealth.com
Chat with our AI-based Well onTarget Fitness Program Support
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Bugs issue

Frequent error messages

Fix: Check for any available updates for the app in the App Store. Updating to the latest version can fix bugs that cause error messages. OR R... ⇲

Well onTarget Fitness Program is non-functional

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. OR Try res... ⇲

Bugs with links and text display

Fix: Try clearing the app's cache or reinstalling the app to see if that resolves the display issues. OR Check for updates in the App Store, a... ⇲
 
Login issue

Requires email validation every time

Fix: Check your email settings to ensure that your email provider is not blocking or filtering the validation emails. Add the app's email address... ⇲

No option for text message validation

Fix: Check the app settings to see if there is an option to enable text message validation. If not, consider providing feedback through the app's... ⇲

Blank screen after login attempt

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app and try logging in a... ⇲

No saved devices or face ID option

Fix: Check the app settings to see if there is an option to enable Face ID or save devices. If not, this feature may not be available yet. OR... ⇲
 
Features issue

Inability to check in at gyms

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure it is set to 'While Using... ⇲

No way to delete check-ins

Fix: Look for an option in the app settings or your profile that allows you to manage or delete check-ins. This may be under 'History' or 'Check-... ⇲
 
Search issue

Limited gym search functionality

Fix: Use specific keywords when searching for gyms to improve search results. Try searching by gym name or location. OR Check if there are any... ⇲
 
Support issue

No support or contact information

Fix: Look for a 'Help' or 'Support' section within the app that may provide FAQs or troubleshooting tips. OR Search online for user forums or... ⇲

Long wait times for customer support

Fix: Utilize any available self-help resources within the app or online to troubleshoot issues before reaching out to support. OR Check if the... ⇲
 
Performance issue

Inconsistent performance

Fix: Close other apps running in the background to free up memory and improve performance. Double-tap the home button and swipe up on apps to clo... ⇲
 
Website issue

Website often broken

Fix: Try accessing the website from a different browser or device to see if the issue is specific to your current setup. OR Clear your browser... ⇲
 
Account issue

No access to account details via app

Fix: Check the app's settings or profile section to see if account details are available there. If not, this feature may not be implemented yet.... ⇲
 
UI issue

Frustrating user experience

Fix: Take note of specific issues that frustrate you and consider documenting them for future reference. This can help you identify patterns and... ⇲
 
Updates issue

Lack of updates or improvements

Fix: Regularly check the App Store for updates and read the release notes to see if any improvements have been made. OR Engage with user commu... ⇲
 
Payments issue

High monthly fees for unusable service

Fix: Evaluate your usage of the app and consider if there are alternative fitness programs that offer similar features at a lower cost. OR If... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
96.2%

Good experience
2.8%

Neutral
1.0%

~ from our NLP analysis of 716 combined software ratings.

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 Private Data Well onTarget Fitness Program collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics