fix problems on Helium Wallet [iphone]

—— Run into issues on Helium Wallet? Get help pending when official support gets back to you!

Helium Wallet

Info:

company: Nova Labs, Inc.

: https://docs.helium.com

: www.helium.com

Chat with our AI-based Helium Wallet Support

🛠️ Common Helium Wallet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

In-app swap function doesn’t work

Fix: Check your internet connection to ensure it is stable. If the connection is weak, the swap function may not work properly. Try switching to... ⇲

Helium Wallet doesn’t fully support iPhone SE screen size

Fix: Adjust the display settings on your iPhone SE. Go to Settings > Display & Brightness and try changing the text size or display settings to s... ⇲

Slow issue

Laggy interface

Fix: Clear the app cache. Go to Settings > General > iPhone Storage, find Helium Wallet, and select 'Offload App'. This will clear the cache with... ⇲

Customization issue

Horrible swapping options

Fix: Explore alternative swapping platforms. If the in-app swap options are limited, consider using a third-party exchange or decentralized excha... ⇲

No easy way to get Solana

Fix: Use a third-party exchange to purchase Solana and then transfer it to your Helium Wallet. Look for exchanges that support Solana and allow y... ⇲

Requires manual claiming of rewards

Fix: Set reminders to claim rewards regularly to avoid missing out. Use your phone's calendar or reminder app to schedule these claims. OR Che... ⇲

Syncing issue

Balances take a while to update

Fix: Refresh the app manually. Pull down on the wallet screen to refresh the balance display and see if it updates more quickly. OR Check the... ⇲

Rewards do not transfer to wallet

Fix: Check if there are any pending actions required to claim the rewards. Sometimes, rewards need to be manually claimed or confirmed before the... ⇲

UI issue

Doesn’t show USDC in wallet

Fix: Ensure that USDC is supported by the Helium Wallet. Check the official documentation or app settings to confirm if USDC is listed as a suppo... ⇲

Back arrow does not work

Fix: Try tapping the back arrow multiple times or long-pressing it to see if it responds. Sometimes, a simple tap may not register due to lag.... ⇲

Account issue

Wallet removal issues

Fix: If you are trying to remove a wallet, ensure you are following the correct procedure. Go to the wallet settings and look for an option to re... ⇲

Glitches issue

Frequent glitches when claiming rewards

Fix: Ensure you are on a stable internet connection when claiming rewards. A weak connection can cause glitches during the process. OR Try cla... ⇲

Crashes issue

Helium Wallet crashes when viewing history

Fix: Clear the app cache as mentioned earlier. This can help resolve issues related to app crashes. OR Try viewing the history in smaller segm... ⇲

Bugs issue

Inaccurate balance display

Fix: Refresh the app to see if the balance updates correctly. Pull down on the wallet screen to refresh the data. OR Log out of the app and lo... ⇲

Conversion issues between tokens

Fix: Check the conversion rates and ensure you are using the correct tokens for conversion. Sometimes, the app may not support certain conversion... ⇲

Privacy issue

Lack of transparency around hotspot location and earnings

Fix: Review the app's settings or help section for any information regarding hotspot earnings and locations. There may be a section that provides... ⇲

Freezing issue

Helium Wallet freezes frequently

Fix: Close other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them. OR Reinstall... ⇲

Performance issue

Poor performance and user experience

Fix: Regularly update the app to the latest version to benefit from performance improvements and bug fixes. OR Consider using the app on a dif... ⇲

Compatibility issue

No full ledger support

Fix: Check if there are any updates or settings in the app that may allow for partial ledger support. Sometimes, features are added in updates.... ⇲

Limited functionality after Solana migration

Fix: Review the app's documentation or help section for any changes in functionality post-migration. There may be new features or limitations exp... ⇲