fix problems on AIU Student [iphone]

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—— Run into issues on AIU Student ? Get help pending when official support gets back to you!

AIU Student Mobile
Info:
company: American Intercontinental University
: https://studentlogin.aiuniv.edu/portal/5/pages/mainframe.aspx?contentframe=/portal/5/Pages/Home.aspx
: www.aiuniv.edu
Chat with our AI-based AIU Student Support
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Registration issue

user name validation issues

Fix: 1. Double-check your username: Ensure that you are entering your username correctly, including any capitalization or special characters. If... ⇲
 
Crashes issue

AIU Student crashes frequently

Fix: 1. Update the app: Open the App Store, tap on your profile icon, and check for updates for the AIU Student Mobile app. Keeping the app updat... ⇲
 
Links issue

links do not open

Fix: 1. Check your internet connection: Ensure that your device is connected to Wi-Fi or cellular data. Try opening a web page in Safari to confi... ⇲

AIU Student redirects to web browser

Fix: 1. Check app settings: Look for any settings within the app that may control how links are opened. Adjust these settings if available to kee... ⇲
 
Slow issue

slow performance

Fix: 1. Close background apps: Double-click the Home button (or swipe up from the bottom) to see all open apps. Swipe up on apps you are not usin... ⇲
 
UI issue

inability to edit text in discussion posts

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may fix bugs related to editing functionality. Go to the... ⇲

requires portrait mode for keyboard

Fix: 1. Use the app in portrait mode: For now, use the app in portrait mode to access the keyboard. This is a temporary workaround until the app... ⇲
 
Syncing issue

messages not updating

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the messages. This can help in loading the latest messages. OR 2. C... ⇲
 
Notifications issue

notifications not clearing

Fix: 1. Manually clear notifications: Go to the notifications section in the app and try to clear them manually. If they persist, try restarting... ⇲
 
Account issue

inability to access student email

Fix: 1. Check your login credentials: Ensure you are using the correct username and password for your student email. If unsure, reset your passwo... ⇲
 
Bugs issue

Intellipath not functioning properly

Fix: 1. Restart the app: Close the AIU Student Mobile app completely and reopen it to see if Intellipath functions correctly after a restart. O... ⇲

limited functionality for assignments

Fix: 1. Use a web browser: If the app has limited functionality, try accessing your assignments through a web browser on your iPhone or computer... ⇲
 
Network issue

inconsistent access to classes

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as this can affect access to classes. Try switching between... ⇲
 
Compatibility issue

AIU Student not compatible with iPad keyboard

Fix: 1. Use the on-screen keyboard: If the app does not support the iPad keyboard, switch to the on-screen keyboard by disabling the external key... ⇲
 
Payments issue

requires debit or credit card for download

Fix: 1. Check for free download options: Ensure you are downloading the app from the official App Store, as some apps may have a free version ava... ⇲
 
Login issue

unable to select campus for login

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may fix issues related to campus selection during login.... ⇲
 
Messages issue

archive chat viewing not available

Fix: 1. Check app settings: Look for any settings related to chat or messaging that may allow you to view archived chats. Adjust these settings i... ⇲
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 what users are saying
Good experience
60.4%

Bad experience
31.5%

Neutral
8.1%

~ from our NLP analysis of 111 combined software ratings.

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 Private Data AIU Student collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics