—— Run into issues on Family Allergy & Asthma? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and make sure the Family Allergy & Asthma app... ⇲
Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲
Fix: Take note of the specific error message you are receiving. If it mentions incorrect credentials, verify your email and password. If it state... ⇲
Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if that resolves the issue. If you are... ⇲
Fix: Check your internet connection. A slow or unstable connection can cause delays in the login process. Try switching to a different Wi-Fi netw... ⇲
Fix: Ensure that you have enabled the 'Remember Me' option during login if available. If the app does not have this feature, consider using a pas... ⇲
Fix: If you are experiencing repeated login issues, consider resetting your password to ensure that you are using the correct credentials. Use th... ⇲
Fix: Check if there is an option to remember your login credentials when you log in. If available, make sure to select it before logging in. OR... ⇲
Fix: Check your device's iOS version. Go to Settings > General > Software Update and ensure your iPhone is running the latest version of iOS. If... ⇲
Fix: If the scanning feature stopped working after an update, try uninstalling the app and reinstalling it to see if that resolves the issue. O... ⇲
Fix: Check your notification settings for the app. Go to Settings > Notifications > Family Allergy & Asthma and ensure that notifications are ena... ⇲
Fix: Make sure that the app has permission to access your camera. Go to Settings > Privacy > Camera and check if the Family Allergy & Asthma app... ⇲
Fix: Verify that the app has the necessary permissions to access your camera. Go to Settings > Privacy > Camera and ensure the app is allowed to... ⇲
Fix: If the app has not been functioning properly for an extended period, consider uninstalling and reinstalling it to see if that resolves any p... ⇲
Fix: If the app is limited in functionality outside of Kentucky, check the app's settings to see if there are any location-based features that ca... ⇲
Fix: Ensure that you are saving the barcode correctly within the app. After scanning, look for a 'Save' or 'Confirm' button to ensure it is store... ⇲