fix problems on Scanner Pro [iphone]

—— Run into issues on Scanner Pro? Get help pending when official support gets back to you!

Scanner Pro - Scan Documents

Info:

company: Readdle Technologies Limited

: http://readdle.com/contact

: readdle.com

Chat with our AI-based Scanner Pro Support

🛠️ Common Scanner Pro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

New controls are hard to spot

Fix: Familiarize yourself with the updated interface by reviewing the app's tutorial or help section. This can often be found in the settings or... ⇲

Issues with cloud file uploads

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the uploa... ⇲

Syncing issue

Constant unsynching from iCloud

Fix: Ensure that you are logged into the same iCloud account on both your iPhone and any other devices you are using. Go to Settings > [Your Name... ⇲

File management issues with cloud sync

Fix: Regularly check the sync settings in Scanner Pro to ensure that your files are set to sync with the correct cloud service. Go to Settings >... ⇲

Crashes issue

Scanner Pro crashes during large batch scans

Fix: Try scanning in smaller batches instead of all at once. This can help reduce the load on the app and prevent crashes. For example, scan 5-10... ⇲

Slow issue

Slow performance with multiple pages

Fix: Close any other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on newer... ⇲

Bugs issue

OCR needs improvement for receipts

Fix: Ensure that the receipts are well-lit and flat when scanning. Use a contrasting background to help the OCR software better distinguish the t... ⇲

Bugs causing app to run slow or crash

Fix: Delete and reinstall the app. This can help clear out any corrupted files or settings that may be causing the app to misbehave. Make sure to... ⇲

Customization issue

Inflexible document naming

Fix: Create a consistent naming convention for your documents before scanning. For example, use the date and a brief description (e.g., '2023-10-... ⇲

Downloads issue

Difficulty importing emailed receipts

Fix: Check the email app settings to ensure that attachments are allowed to be opened in Scanner Pro. You may need to select 'Open in Scanner Pro... ⇲